Manager Business Support - Mumbai

Imagine yourself…

• Growing your expertise and expanding your skillset with every project.  
• Joining a company with a proven track record of success and an exciting future. 

• Contributing to a brighter, safer, more sustainable future. 

It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week. Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.  

As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.  

Learn about our leading portfolio of innovative products here!

Job Requisition Summary

Position: Manager – Business Support (IB)
Location: Head Office, Vikhroli - Mumbai
Department: Business Support / Order Management

Position Overview

We are looking for a results-oriented Manager – Business Support (IB) to lead the Order Management and Business Support function.

• The role will drive operational excellence across the Order-to-Cash (O2C) cycle, ensure timely order fulfillment and revenue realization, manage operational and customer escalations, mitigate revenue risks, and lead a high-performing team.
• The ideal candidate should have experience managing high-volume order processing annual business, strong people leadership capabilities, and a customer-focused approach.
• Experience working in a multinational/global organization managing complex, high-volume processes will be preferred.
• The role will require close collaboration with Sales, Service, Technical Support, Finance, Logistics, and Supply Chain teams to support business growth, operational efficiency, compliance, and customer satisfaction.

Key Responsibilities

• Lead, coach, and develop the Order Management team, driving productivity, engagement, accountability, and performance.
• Set team KPIs, conduct regular performance reviews, and implement development plans.
• Manage recruitment, onboarding, training, and succession planning.
• Ensure accurate and timely order processing, fulfillment, invoicing, and revenue realization.
• Monitor operational performance against SLAs, policies, controls, and compliance requirements.
• Manage critical customer and business escalations and ensure timely resolution.
• Identify revenue and operational risks and implement appropriate mitigation plans.
• Partner with Sales, Service, Technical, Finance, Logistics, and Supply Chain teams to meet customer and business commitments.
• Ensure adherence to O2C, revenue recognition, internal controls, and governance requirements.
• Drive process improvement, automation, standardization, and change management initiatives.
• Own MIS, dashboards, business reporting, and operational analytics to support management decisions.
• Analyze order management metrics, identify trends and gaps, and provide actionable insights to improve efficiency, customer satisfaction, and revenue performance.
• Foster a culture of ownership, collaboration, innovation, continuous improvement, and high performance.

Required Qualifications & Experience

• Bachelor’s degree in Commerce, Business Administration, Engineering, or a related discipline.
• 8 to 10 years of experience in Order Management, Business Support, Customer Operations, or a related function.
• Minimum 5 years’ experience of people management, preferably managing teams of 3+ members.
• Experience working in a multinational/global organization, managing high-volume and complex processes with multiple stakeholders and stringent SLAs.
• Experience managing high-volume order processing/business operations, preferably supporting a business of high business scale.
• Strong knowledge of Order-to-Cash (O2C) processes and revenue recognition principles - must have.
• Mandatory hands-on experience with Oracle ERP or related ERP.
• Strong Excel and analytical skills, including Pivot Tables, XLOOKUP/VLOOKUP, Conditional Lookup, SUMIFS/COUNTIFS, MIS, dashboards, and data visualization.
• Ability to analyze large datasets, identify trends, generate insights, and support data-driven decision-making.
• Proven experience in escalation management, stakeholder management, and cross-functional collaboration.
• Ability to work effectively in a fast-paced, high-volume, customer-focused environment.

Key Competencies

• Team Leadership & Talent Development
• Order-to-Cash & Order Management Expertise
• High-Volume Operations Management
• Revenue Risk Management
• Operational Excellence & Process Improvement
• Data Analytics, MIS & Business Reporting
• Customer & Stakeholder Management
• Problem Solving & Escalation Management
• Change Management & Continuous Improvement
• Compliance, Governance & Process Discipline
• Strong Communication & Influencing Skills
• Results Orientation & Execution Excellence
• Ownership, Accountability & Urgency

Videojet is proud to part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto’s vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way

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At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

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