Executive, Client Services

Job Title: Executive, Client Services

Work Location: Farringdon, London (Hybrid)

Start Date:  ASAP

 

Whalar is the leading, most awarded, independent Creator and Social agency.  We transform brands into cultural drivers by unlocking the full creative power of Creators. 

We go beyond the conventional social and influencer strategy. We have the technology and methodology to tap into the beating pulse of communities, listen to nuances that move culture, and connect brands in ways that make them unforgettable.

With hubs in London, Berlin, New York, and Los Angeles, our reach is global. In London, we proudly collaborate with clients such as Diageo, eBay, Nike, Oatly, Skyscanner, Twinings, Uber, Vodafone, and many more. Learn more: https://www.whalar.com/

About the role:

The Client Services team has ultimate responsibility for the creative output of client campaigns. Client Services ensure the smooth execution of projects and have a helicopter view over all parts of the campaign process, working with expert teams and specialist partners (both internally and externally) to bring a brand’s creative vision to life. The Client Services team are the gatekeepers of this vision and the guardians of the brands we work with.

We’re looking for an Executive to help bring creator-led campaigns to life from start to finish. In this role, you’ll work directly with creators and brands - sourcing talent, guiding creative, managing content, and keeping campaigns running smoothly. If you’re obsessed with social trends, love working with creators, and want to be at the heart of the creator economy, this role is for you.

Here’s what you’ll do day-to-day:

• Creator Sourcing: Find and vet standout creators across Instagram, TikTok, YouTube, Snapchat, Facebook, and emerging platforms - digging into their style, audience, and analytics to identify the perfect campaign fits.
• Creator Management: Build strong relationships with creators throughout the campaign cycle. Support outreach, negotiations, onboarding, briefing, creative reviews, content approvals, scheduling, feedback loops, and occasional product logistics.
• Creative Briefing: Develop and deliver creator briefs that spark ideas and guide content direction. Lead day-to-day communications to ensure creators are aligned and supported from concept to final delivery.
• Content Review & Quality Control: Be the first reviewer of all creator content - checking for ASA/IP compliance, brand alignment, accuracy, and overall quality. Share feedback quickly and clearly to keep everything on track.
• Content Scheduling & Monitoring: Build and maintain detailed posting schedules. Monitor live content to ensure accuracy and flag any unexpected issues or negative sentiment.
• Campaign Performance: Partner with your Manager to drive campaign success. Update trackers consistently, manage timelines and budgets, capture performance data, and help prepare wrap reports.
• Cultural Pulse: Stay plugged into the creator world - spotting trends, rising talent, new formats, and platform shifts - and share insights that keep the team ahead of what’s next.

Here’s what we’re looking for:

• 1+ years of experience in the creator or influencer space (agency, talent, brand, platform - anywhere you’ve gotten your hands dirty).
• A genuine love for social media and creators - you know the platforms, the trends, and the people shaping culture.
• Detail-driven with strong organizational and communication skills - you keep things tight, clear, and on time.
• A curious, creative thinker who’s not afraid to try new things and bring new ideas to the table.
• Someone who thrives in collaborative, flexible, fast-moving environments - where scrappiness > hierarchy and experimentation > “how it’s always been done.
• Demonstrates creative excellence through innovative thinking, strong taste, and the ability to translate ideas into high-impact work.
• Brings a sharp eye for detail and storytelling, consistently delivering thoughtful, original, and polished outputs.
• Experience using AI tools to speed up workflows, spark creativity, gather insights, or level up productivity.

 

Based in Farringdon, London, we embrace a flexible hybrid model. We ask our team to work from the office two to three days a week, with Tuesday and Thursday serving as our "anchor days." These days are dedicated to collaborating in person and celebrating Whalar’s vibrant culture together

Our values:

At Whalar, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. 

The perks:

Whalar provides flexible benefits and collaborative work environments/experiences, so employees can work productively in a setting that best and uniquely suits their needs.

• Private medical insurance
• Health cash plan
• 25 days of PTO + Sick days + Winter break
• Private pension scheme
• Monthly phone/internet reimbursement
• Professional development stipend
• New joiner's Home office allowance 
• Enhanced maternity (up to 22 weeks) / paternity (up 16 weeks) leave
• Reduced fee gym membership (next to office location)
• Life Assurance
• Workplace Nursery Scheme
• Volunteer days
• Social programs