- Location
- Grand Rapids, MI
- Workplace
- Onsite
- Type
- Full-time
- Department
- Customer Service
- Education
- High School
- Visa
- Not sponsored
- Closing date
- Today
- Source
- ApplyToJob
Description
Applied Innovation is a Managed Service Provider (MSP) dedicated to delivering innovative and reliable technology solutions. Our IT Service team plays a crucial role in ensuring our clients have seamless access to the technology they need to succeed. Applied Innovation is seeking a Tier 1 IT Support Specialist to join our IT Service team. This role is focused on providing exceptional customer service to our technology clients by addressing, troubleshooting, and resolving technical issues in a professional and efficient manner. The ideal candidate is technically proficient, communicative, and committed to delivering amazing client experiences. This is a Monday to Friday onsite position from 8 AM - 5 PM role with a rotating on-call schedule once training is complete about 2-3 times per year.
Duties and Responsibilities:
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
Education/License/Experience Requirements:
Duties and Responsibilities:
- Serve as the first point of contact for IT support requests via phone, email, and ticketing system.
- Listen attentively to clients to identify and diagnose technical issues.
- Provide clear, positive, and professional communication with clients.
- Research and implement solutions according to established Ideal Ticket Procedures.
- Route or escalate unresolved issues to appropriate IT resources.
- Follow up with clients as needed to ensure issues are resolved satisfactorily.
- Stay up to date on emerging software, hardware, and IT trends.
- Manage time effectively under management oversight to ensure prompt resolution of issues.
- Troubleshooting current workstation operating systems (Windows, Mac OS, Linux).
- Supporting Microsoft Office applications, including Office 365.
- Basic Active Directory administration.
- On-premise Exchange support.
- Configuring and troubleshooting web content filtering and anti-virus tools.
- Managing DNS, DHCP, and network connectivity issues (wired and wireless).
- Assisting with server administration and network storage devices.
- Supporting phones and mobile devices.
- Other duties as assigned.
Minimum Qualifications:
To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.
- Strong customer service and communication skills.
- Ability to troubleshoot and solve technical problems efficiently.
- Basic knowledge of networking, operating systems, and common IT tools.
- Ability to follow standard procedures and document work accurately.
- Comfortable working in a fast-paced, client-focused environment.
- Understanding and alignment with the organization’s core values
Education/License/Experience Requirements:
- High School Diploma required.
- Previous experience in IT support or help desk environment is preferred but not required.
- Experience with client-facing technical support is a plus.
- Minimum of a 2-year college degree in Networking, Computer Science, Information Systems, or a related technical field or an approved certification below.
- CompTIA A+
- CompTIA Network+
- Microsoft Certified Professional (MCP)
- Other relevant IT certifications
Why Applied Innovation?
We offer a comprehensive benefits package, including:
- Medical, dental, and life insurance on the 31st day of employment.
- Short-term disability.
- Paid vacation and holidays.
- Paid volunteer time.
- Onsite Fitness Center
- 401(k) retirement plan with company match program.
- Opportunities for professional growth and advancement
Skills
LinuxCompTIA
