- Location
- KPJ RAWANG SPECIALIST HOSPITAL, Malaysia
- Type
- Full-time
- Department
- Administration
- Source
- Workday
Description
1) SUMMARY OF DUTIES
Ensure registration is made accordingly (patient demographic, preparation of forms and mandatory open a file for new patient).
2) JOB DESCRIPTION
Ensure compliance to the termed Vision and Mission statements, goals, objectives and values of the Company.
Ensure maintaining the smooth flows of the clinic and apply the best clinic management at all time (inclusive of appointment systems, tidiness and other requirement). Attend to the needs of their customers and consultant. For new patient, explanation is highly needed.
Clearly explain to patient all rules and requirement before and after treatment inclusive of charges.
All patient with guarantee letter, insurance or Manage Care Organization (MCO) should be coordinated strictly before execute treatment whenever necessary.
Courtesy, efficiency and attentive must be maintained professionally at all time.
Have basic knowledge on non-clinical procedure.
Should be familiar with the clinic hours of other doctors/consultants and ensure that the list of doctor on-call is available.
Must be able to cover clinic and other task if necessary. Ensure all cases are charged and keyed-in respectively.
Ensure all activities in managing the clinic are properly & professionally documented.
Further instruction by the Top Management of RSH or KPJ as a whole.
Ensure to actively participate in all quality initiatives and activities by the Company.
Ensure adhere to The KPJ Way/ Standard People Practice (SPP).
Other Responsibilities
Ensure all policies and procedures of ISO 9001, ISO 14001, OHSAS 18001 and MSQH Hospital Accreditation Standard are adhered to and records maintained, if and when these programs are implemented.
Participate in 5S activities and comply with the specified requirements.
Ensure adhere to The KPJ Way/ Standard People Practice (SPP).
Ensure the policies on patients and family’s rights are addressed at all times.
Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008).
Perform any other duties assigned by the superior.
To carried out duties as an employee as stipulated in Occupational Safety and Health Act and Regulations 1994:
- To take reasonable care at work for the safety of yourself and other persons.
- To co-operate with your employer or any other persons in the discharge of any duty.
- To wear or use any protective equipment or clothing provided by the employer.
- To comply with any instruction or measure on Occupational Safety and Health.
Ensure all policies and procedures of ISO 37001 Anti Bribery Management System (ABMS) are adhered to and responsible for integrity principles, practices, and activities at hospitals & companies if and when these programs are implemented.
3) JOB REQUIREMENT
Sijil Pelajaran Malaysia (SPM).
2 years of relevant experience or an equivalent combination of education and work related experience.
Demonstrates the ability to interact with customers, employees and third parties that reflects highly on the hospital, the brand and the Company.
Ability to identify market segments, niches and potential markets.
Willingness to do work after office hours/weekends/public holidays when required.
Microsoft office literacy.
Able to work well on multiple projects & meet tight deadlines.
Ability to work under pressure and meet deadlines.
Responsibility and reliability to take charge of certain projects independently. Willing to travel.
Excellent English communication skills both oral and written.
Prepared to work as a team member in the manner the best.
Conditions:
This job description is subject to periodic review and maybe changed at any time in consultation with the employee
Performs any other job related duties not specified in this job description when assigned by immediate supervisor
Performs extra duties when called upon especially in an emergency.
