In Room Dining Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Sophisticated style and energy in a celebrated vacation desitination. Discover a modern reflection of the classic yacht club lifestyle. With a prime beachfront address, Four Seasons brings unrivalled style and service to this next-generation coastal city. Moments away, experience Fort Lauderdale’s best shops, restaurants, marinas and entertainment – surrounding you with the spirit of one of the world’s top yachting locales.

About the role

The In Room Dining Coordinator answers the telephone and takes food and beverage orders for in-room dining, maintaining exceptional knowledge of food & beverage menu items and preparation methods.

What you will do

•    Answer telephone and obtain information necessary to process the guest’s order, describing the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.

•    Monitor mobile platforms and reply to guest inquiries in a timely manner.

•    Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.

•    Coordinate delivery of items to the room by In Room Dining Servers.

•    Properly and accurately close guest checks; record guest charges and gratuities.

•    Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

•    Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered.

What you bring

•    At least 1 years of food and beverage service or coordinator/logistics experience, preferably in a luxury hotel or resort.

•    Excellent personal presentation and interpersonal skills.

•    Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.

•    Ability to operate all computer equipment necessary to perform the job; knowledge of Microsoft Office Suite, Opera and Micros POS preferred/is a plus.

•    Excellent communication and interpersonal skills; ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.

•    Ability to lift, carry, and move up to 30 lbs. 

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

•     Full-Time

•     This position requires the flexibility to work a diverse schedule encompassing days, evenings, weekends, and holidays

Miscellaneous:

US work authorization is required.

Please note that due to the large number of responses we receive only candidates being considered for the above position will be contacted for an interview.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf