- Location
- Pasig City, Philippines
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Manager
- Experience
- 5+ years
- Closing date
- 4 weeks ago
- Source
- Workday
Description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsourcing provider, partnering with some of the world’s largest brands. We operate contact centers and back-office services globally, including Australia, the Dominican Republic, the Philippines, and the United States. Our employee value proposition, Come for a career, stay for the fun, reflects our vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- HMO coverage for you and your family
- Yearly Kick-Off Parties with major giveaways (like a car in 2023!)
- Get recognized through our ‘Value Awards’
- Grow your career – we love promoting from within
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
As a People Partner Sr. Manager, you will oversee the HR business partnership for assigned accounts, supporting operations and functional leaders in employee engagement, retention, compliance, and policy enforcement. You will act as the primary liaison between business units and HR functions to foster a positive workplace culture and ensure alignment with company objectives.
Key Responsibilities:
- Employee Relations & Engagement
- Drive initiatives that enhance employee satisfaction and engagement.
- Conduct focus group discussions (FGDs) and new hire assimilation activities.
- Implement feedback loops between employees and leadership.
- Talent Retention & Performance Management
- Work with operations teams to identify turnover trends and implement retention strategies.
- Support the rollout of performance-driven initiatives to enhance employee growth.
- Ensure effective management of attendance and attrition across accounts.
- Compliance & Policy Implementation
- Guide leadership on HR best practices and labor law compliance.
- Oversee policy enforcement, ensuring alignment with business goals.
- Act as the primary escalation point for employee concerns and grievances.
- HR Operations & Stakeholder Management
- Lead HR Advisors in executing people-related programs and processes.
- Partner with training, HR, and operations teams to drive performance and compliance.
- Ensure data-driven decision-making through reporting and trend analysis.
What You’ll Bring
- Bachelor’s degree in Human Resources, Organizational Psychology, or a related field.
- 5+ years of experience in HR leadership or a similar role.
- Strong understanding of labor laws and HR compliance.
- Experience using HRMS software and data analytics for decision-making.
- Excellent communication and stakeholder management skills.
- Ability to lead a team and drive a culture of continuous improvement.
What Success Looks Like
- High employee engagement and positive workplace culture.
- Strong retention rates and low attrition.
- Successful policy compliance and adherence to HR best practices.
- Excellent feedback from stakeholders and business leaders.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
- · Curious and Clever: Smart questions spark smart solutions.
- · Entrepreneurial Energy: Think like an owner. Solve like a founder.
- · Fast with Intent: We move fast and deliver real results.
- · Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for?
Join the A-Team and experience the A-Life!
Join the A-Team and experience the A-Life!
