Account Manager - DS

Purpose of the role

Your role is responsible for managing an assigned merchant portfolio for TFS products with the objective to
improve the service offer to travelers and to win new business.

Main duties and responsibilities
 Delivery of sales targets and maintaining exiting clients
 Improve Hit Rate of Non-Cash Refund services.
 Delivery of account specific contractual obligations and agreed activities at store level
 Improve merchants knowledge and expertise with our services
 Business Statistics analysis, presentation, discussion and action
 Accurate use of CRM to plan, record and report account specific activity
 Creation of support tools
 First / ongoing training
 Responding to various questions from merchants
 Collaboration with related departments (IT, Finance, Business Support etc)
 Manage a portfolio of Department Stores


Background and Education
 Minimum 5 years’ experience in Account or Sales Management
 Experience in retail, financial services or tourist / hospitality industry preferred
 The candidate with good network in retail industry will be preferred.
 Written and conversational Business Japanese is required
 Written and conversational English is a bonus
 Sales talent with strong results orientation, passion and determination to reach sales targets
 Hands on experience in proposing, planning and carrying out marketing and sales events.
 Experience working with partners and stakeholders in leading and coordinating technology projects
 Good understanding of inbound travel business
 Demonstrate good presentation skills to conduct training
 Strong relationship building skills

Specific skills and knowledge
 Ability to sell service and solutions for merchants
 Excellent customer relationship and management skills
 Business acumen and commercial understanding of all stages of the sales cycle
 Self-motivated, customer focused and target driven
 Team player
 Structured and organized
 Good written / verbal communication and presentation skills
 Attitude to solve problems by suggesting solutions
 Good knowledge of MS Office products and CRM tools
 Proactive Attitude