General Manager - Retail

Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe’s leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. 

Over the last few years, Sky Retail has continued to innovate and has become a market leader in the mid-mall retail space. As we look to the future, we’re reviewing ways we can continue building a strong route to market, amplify our presence and create even better experiences for our customers by opening physical shops.

Join us as our General Manager in our Flagship Mahon Point, Cork store where you’ll work within our Retail Operations team to inspire and lead your shop team to consistently provide a great experience for our customers, as well as achieving exceptional commercial results. You’ll have the support to aid your continued development to make an impact, pushing boundaries, creating solutions, hitting targets.

What you’ll do:

• Ensuring the shop is fully managed and delivering against key metrics and core KPIS

• Be responsible for supporting our Team Leaders and Advisors through effective coaching and development conversations

• Ensuring all equipment and products within the shop are working and maintained to be at its best

• Through your expertise, you will make recommendations to improve interactions to give the best experience our customers

• Directly support Sales Advisors and Team Leaders to help embed knowledge of sales and system processes

• Deliver through people by creating a positive culture of fun and excitement by delivering through their own unique personality

• Be responsible for stock ordering and the management of stock

• Work with stakeholders to improve things through fresh ideas and perspective (people & customer)

What you’ll bring: 

• Excellent communication skills, listening and questioning

• A passion for developing people through effective coaching, people development and people management

• A passion for customer excellence and the ability to showcase outstanding service

• Ability to help others to deliver against sales targets and customer metrics

• A commercially focused leader who puts their people and their customers at the heart of everything they do

• Understanding of Profit &Loss, customer performance and/or other commercial KPI’S

• Experience running a successful Retail Shop, whilst keeping all products and maintaining equipment to their best

• Experience of bringing plans and ideas to life

• An excellent understanding of how to drive performance in a competitive market

** Please note, this role covers 40 hour working week, 5 days out of 7 **

What We Offer:

• Regular awards, competitions, and incentives

• Opportunity to help your community through our Sky Cares initiative

• The chance to be part of our Internal networks for wellbeing and D&I

• Exclusive development programme with access to learning tools

The Rewards:

There's one thing people can't stop talking about when it comes to #LifeAtSky: the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place

• The magic of Sky Glass at an exclusive rate

• A generous pension package

• Private healthcare

• Discounted mobile and broadband

• A wide range of Sky VIP rewards and experiences