INFORMATION TECHNOLOGY ASSISTANT MANAGER (NON-COMPETITIVE)

This employee supervises the team that supports the strategies and requirements associated with GCWW’s Develop, Integrate, and Deliver(DID) team. The GCWW DID Team provides many IT services and solutions to GCWW internal and external customers.  The team consists of 4 main program areas: business intelligence, content management, workforce management, and laboratory management. GCWW has invested in several technology tools to assist the GCWW DID team and the services they provide to their customers. These tools include PowerBI, OnBase, UKG, and Labworks. The DID ITAM will work with multiple GCWW Divisions on to provide a variety of reports, workflows, web page updates, and to manage critical laboratory water sampling data. As a member of the GCWW IT Steering Committee, the DID ITAM will contribute to the strategic planning and governance of technology initiatives, projects, and business process improvements. The position is responsible for providing leadership to the DID team, including project portfolio planning, budget management, resource alignment, and the overall direction of technology operations and services.

This employee supervises and coordinates assigned Enterprise Technology Solutions (ETS) or assigned department   program activities and operations, such as network services, computer application services, systems administration of UNIX and mainframe platforms, database administration and data processing activities. Employee coordinates assigned activities with other divisions, outside agencies, and the general public and provides highly responsible and complex staff assistance to the Information Technology Manager.  Performs related duties as required.

(Illustrative only. Any one position may not require all of the listed KSAs nor do the listed examples include all the KSAs which may be required.)

Knowledge of:
Principles of municipal budget preparation and control.
Principles of human resources management, supervision, training, and performance evaluation.
Pertinent federal, state, and local laws, codes, and regulations.
Principles and practices of business management, project management, and business process design.
Network operating systems, network protocols, LAN/WAN hardware and design concepts, and networked systems management practices.
Distributed data processing and client/server concepts.
Application development and end user information system tools.
Database management.
Hardware components of mainframe, midrange, personal computers and mobile devices.
Current trends in data processing and networking.
Contracts for goods and services; vendor negotiation.
General engineering public records, construction administration and/or geographic/ cartographic concepts and functions. Cloud hosted services (Software as a Service, Platform as a Service, Infrastructure as a ServceService) Cybersecurity methods and best practices.

Skill to:
Operate appropriate computer equipment; use properly all related hardware and software.

Ability to:
Implement and maintain positive employee relations.
Promote and maintain highest integrity throughout all personnel.
Analyze and manage effective EEO/AA programs.
Supervise, direct, and coordinate the work of lower level staff.
Select, manage, supervise, train, and evaluate staff.
Interpret and explain Enterprise Technology Solutions (ETS)  policies and procedures.
Prepare clear and concise reports.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work including City and other government officials, community groups, and the general public.
Analyze complex business problems; offer solution strategies.
Organize, prioritize and assign work tasks to staff.
Read, understand and explain material from complex manuals.
Understand and implement large amounts of technical information quickly.
Prepare and administer budgets.
Work in and lead cross-functional team groups.

 

Each applicant must have three years of experience as a Computer Systems Analyst with the City of Cincinnati. Each applicant must also have a Bachelor's Degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.

OR
Each applicant must have eight years of experience in an Information Technology classification with the City of Cincinnati. Each applicant must also have an associate degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.
OR
Each applicant must have a minimum of five years of supervisory/management-level professional work experience in Information Technology. Each applicant must also have a bachelor's degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field.
OR
Each applicant must have five years of experience within the information technology industry and two years of supervisory/management-level professional work experience. Additionally, each applicant must have a bachelor’s degree from an accredited college or university in computer science/information processing, mathematics, statistics, quantitative analysis, or a related field

An equivalent combination of education, training, certifications, and military or other demonstrable experience that demonstrates required knowledge, skills, and abilities may be considered.
 

OTHER REQUIREMENTS
Must be an excellent communicator and team builder.
Must pass security clearance.

Environmental Conditions: Office environment; exposure to computer screens; noise from computer hardware components.

Physical Conditions:  Duties require maintaining physical condition necessary for sitting, standing and walking for prolonged periods of time; light lifting and carrying; general manual dexterity required.