Senior Communication Specialist

Overview

Presbyterian Homes & Services is seeking a Senior Communications Specialist to join their team at the Home Office in Roseville, MN. This is a hybrid position with a minimum of three days on-site (Hamline Office, Roseville, MN). 

 

The Senior Communications Specialist serves as a communications partner responsible for advancing ministry-wide priorities through the development and execution of integrated communications plans, messaging and stakeholder engagement strategies.

 

This position partners with leaders and stakeholders across the organization to translate complex business, operational and strategic initiatives into clear, meaningful and actionable communications. Through strategic counsel, message development, executive communications, storytelling and multi-channel communication planning, the Senior Communications Specialist helps align employees, leaders and key stakeholders around ministry priorities.

 

The Senior Communications Specialist reports to the Senior Director of Marketing Communications and works collaboratively with PHS management staff, site leaders, and functional directors of assigned areas of accountability, along with internal and external partners and vendors.

Responsibilities

As one of the primary writers and editors of leadership communications, employee communications, business publications, thought leadership, campaign messaging and other strategic content, the Senior Communications Specialist plays a pivotal role in planning, executing and evaluating communications initiatives that support ministry-wide objectives. This role also builds relationships and consensus among leaders, stakeholders and cross-functional teams to advance communications objectives in a matrixed environment.

 

Key Responsibilities included but are not limited to:

• Support organizational change, strategic initiatives and ministry-wide priorities through the development and execution of communications plans that foster awareness, understanding, alignment and engagement.
• Develop and manage comprehensive communications project plans, including objectives, stakeholder engagement, messaging, timelines, deliverables, resource coordination, status reporting and post-project evaluation. Develop, support and execute integrated communications strategies and initiatives that advance organizational priorities, business objectives and ministry-wide initiatives through stakeholder engagement, content development, brand alignment and multi-channel communications.
• Write and edit executive communications, internal publications, newsletters, feature stories, campaign materials, presentations and digital content. Identify opportunities to tell meaningful stories that reinforce organizational culture, mission and strategic priorities.
• Ensure content reflects organizational brand standards, voice and values.
• Collaborate with cross-functional teams, including marketing, operations, human resources, organizational leaders and content contributors to ensure effective execution of communications initiatives. Serve as a trusted communications advisor providing counsel, messaging guidance and communication support. Translate complex organizational, operational and strategic concepts into clear, compelling and actionable communications for diverse audiences. Develop communication frameworks that align messaging, objectives and desired outcomes across organizational initiatives.
• Negotiate deadlines, prepare project budgets, align resources and track progress/status of each project. Monitor and manage project budgets to ensure cost-effectiveness and optimal resource allocation.
• Synergize marketing communication’s team goals with organization goals; actively participate in department activities, meetings and processes. Partner with other members of the team to create and maintain PHS voice and style guides. Assist fellow team members with the completion of work when assigned or needed.
• Oversee the quality of deliverables, ensuring they align with PHS's, affiliates', or partnerships standards and objectives. Manage analytics and reporting on project performance. Ensures accountability by setting goals, monitoring performance, generating reports, analyze results, and problem solving for all functions across the continuum.
• Optimize flow of information to foster a culture of accountability and transparency consistent with PHS brand while protecting confidential and protected information through the development and management of key initiatives.
• Promote continuous self-development and growth. Exhibit technical competence by being familiar with and ensuring compliance with regulations and established best practices. Maintain current knowledge of community resources and organization and industry policies and practices. Uses discretion and independent judgment to compare and evaluate possible courses of action and decision- making.
• Support the integration of Christian culture and Christian heritage through marketing and education systems and recognizes the importance of spiritual matters to all.

Qualifications

• Bachelor’s degree in communication, marketing, journalism or related
• 8+ years proven experience with internal communications or marketing with a track record of successful internal campaign execution including digital, print and broadcast.
• Demonstrated experience developing communications strategies supporting organizational change, employee engagement and leadership communications and healthcare communications/marketing. Experience in senior housing, service or health care related environments
• Robust writing and editing skills for a variety of channels including traditional media, online, print, social media, video and audio for stakeholders including donors, residents, families, executives, employees, media and volunteers.
• Strong project management skills, including the ability to create and manage project plans, budgets, and timelines. Ability to project manage multiple projects simultaneously as well as prioritize and manage multiple tasks, with a strong attention to
• Must have flexibility, personal integrity, and ability to work effectively with residents, coworkers, family members, visitors, and the public.
• Demonstrated experience providing strategic communications counsel to executive leaders and stakeholders. Experience translating complex business, operational or strategic topics into clear and meaningful communications.
• Must be able to work independently and with minimal
• Ability to learn & utilize department systems and workflows to help maintain critical data related to the work being produced by the department including but not limited to strategy, directives for work to be performed, timelines, content, archival of data, and the like.
• Exceptional judgment, political acuity and relationship-management skills. Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Demonstrated computer proficiency including Microsoft Office and other common computer Familiarity with project management tools, marketing automation platforms, and other relevant software.
• Strong relationship-building and influence skills with the ability to coordinate stakeholders and advance project objectives in a collaborative environment. Must be a team player, willing to take direction and accept responsibility for meeting specified
• Demonstrated ability to read, write, speak and understand the English language to communicate with all customers.

Pay Range

The estimated starting pay range for this role is $67,496 - $84,365 per year. This good faith estimate is based upon PHS’s typical starting pay range for this role. Actual pay range depends upon many factors including each individual employee’s qualifications and market conditions and is subject to change.

Benefits

Full-time benefits-eligible employment begins at a minimum of 30 hours per week:

• Health, and dental, including applicable HSA & FSA
• Employer Contribution to HSA for eligible Health Plans
• Life insurance (AD&D)
• Retirement, with eligibility for an employer match
• Holiday pay and extended sick

Full and Part-time benefits-eligible employment working between 20-29 hours per week:

• Vision insurance
• Voluntary short-term & long-term disability
• Accident & hospitalization coverage
• Education assistance programs

All employees:

• Accrue PTO (Paid time off)
• Same-day pay
• Employee assistance program (EAP)
• College partnership educational discounts
• Access to Learn to Live Resources

About PHS

Presbyterian Homes & Services (PHS), based in St. Paul, Minnesota, is a nonprofit, faith-based organization providing a broad array of high-quality housing choices, care and services options for older adults. Some 8,000 employees serve more than 41,800 older adults through 60 PHS-affiliated senior living communities in Minnesota, Iowa and Wisconsin, and through Optage® home and community services. PHS is also co-owner of Genevive, the largest geriatric primary care practice in Minnesota, providing comprehensive care for more than 15,500 older adults. Established in 1955, PHS has earned the reputation as an innovative leader dedicated to promoting independence, purposeful living and the overall well-being for those they serve. Today, PHS is one of the largest nonprofit providers of senior housing and services in the nation.

 

 

PHS is an EEO/AA employer. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.