Client Services Officer

• Full time continuing employment, contingent on the continuation of external funding 

• Located on Camperdown Campus at the Sydney School of Veterinary Science in The University of Sydney 

• Opportunity to work in an exciting, varied role where no two days are the same 

• Base Salary HEO3 Step 1 (38 hours per week) $82,388 p.a. + 17% superannuation + premium loadings for after hours and weekend shifts 

About the opportunity 

The School of Veterinary Science is looking for a Client Services Officers to provide exceptional customer service to Hospital clients, staff and students through the provision of high level reception, telephony and administrative duties.  

Your key responsibilities will be to: 

• greet clients, schedule appointments, answer inquiries, and provide information on services 

• manage patient intake, maintain accurate records, and handle billing, insurance and payments 

• facilitate clear and efficient communication between clients and hospital staff to ensure seamless patient care, smooth workflow, and the efficient operation of daily activities 

• address client concerns, resolve complaints, and conduct follow-ups to ensure satisfaction 

• oversee office supplies, maintain a clean and organized reception area 

• handle high-stress situations, prioritize urgent cases 

• ensure confidentiality, adhere to hospital policies, and follow regulatory guidelines 

• work with a rotating 5 day work week with 2 days off per week. Available for rotating shift times according to Reception opening hours between 7am - Midnight Monday to Sunday. 

About you 

The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Client Services Officer who has: 

• prior experience working in a Veterinary Hospital highly desirable 

• a Cert II in Animal Care or higher (not essential, but highly desirable) 

• excellent time and workload management skills with a demonstrated ability to manage multiple tasks, meet deadlines, and achieve required outcomes with attention to detail 

• strong computer skills, with knowledge and experience in MS Office Suite, Rx Works or an equivalent veterinary software highly desirable 

• excellent interpersonal, verbal and written communication skills with sound negotiating and conflict resolution skills and a demonstrated level of tact and discretion in dealing with a variety of matters 

• the ability to work both independently and as part of a team, taking initiative and exercising sound judgement in resolving matters that may arise as part of normal daily work. 

The key benefits 

• opportunity to learn and enhance your skills and experience in the unique teaching and research environment of a Veterinary Teaching hospital 

• industry-leading leave provisions including generous paid parental leave entitlements (pending eligibility up to 36 weeks after 1 years’ service) 

• generous 17% superannuation payable 

• gain the recognition of working in a leading Veterinary School in an outstanding University 

• annual salary increases up to HEO3, Step 5 in line with The University of Sydney Enterprise Agreement 

• access to fitness passport, as well as discounted rates on university sports and fitness centers. 

Work Rights 

You must have unrestricted work rights in Australia for the duration of this employment to apply. Visa sponsorship is not available for this appointment. 

Pre-employment checks 

Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment. 

EEO statement  

At the University of Sydney, our shared values are trust, accountability and excellence and we strive to be a place where everyone can thrive. We are committed to creating a University community that thrives through diversity and reflects the wider community that we serve. We deliver on this through our commitment to diversity and inclusion, evidenced by our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ+. We welcome applications from candidates from all backgrounds.  

We are proud to be recognised as an Australian Workplace Equality Index (AWEI) Gold employer. Find out more about our work on diversity and inclusion.