Clinic Manager

Essential Duties and Responsibilities:

Drive Excellence and Leadership:

• Lead the clinic with integrity, humility, empathy, and optimism.
• Promote a culture of trust, collaboration, and partnership among the team.
• Build strong relationships with patients and their families, coaching team members to do the same.
• Model Woven Care’s core values
• Communicate effectively, starting with the 'why' and aligning with the broader organizational vision.

Clinical and Operational Excellence:

• Demonstrate exceptional understanding of all clinic processes, procedures, and services.
• Maintain focus on key metrics (billed hours, retention, eNPS, cNPS), holding the team accountable for driving results and removing barriers to success.
• Manage and support patient coordinators to maintain a robust waitlist, maximizing access to clinical care.
• Oversee timecards and PTO requests for all Physical Health team members.

Team Development and Support:

• Coach and develop the clinic’s Physical Health team, providing clear performance expectations and conducting performance reviews.
• Celebrate team and individual successes, sharing significant events with the Marketing Lead for social media when appropriate.
• Support the team with empathy while maintaining high expectations, understanding individual goals, and ensuring meaningful work.

Performance Management:

• Measure and report on the clinic’s overall metrics and productivity, working directly with therapists and patient coordinators to reach monthly productivity expectations.
• Complete and maintain written documentation of performance management efforts using provided forms, and promptly send to HR.
• Handle staff performance deficits related to competencies/skills in collaboration with Department Heads and Lead Therapists.
• Complete Quarterly Reviews for all staff, sending them to HR for employee files.
• Administer appropriate pay raises with the support of the Regional Manager/Department Heads as clinicians advance levels.
• Work with HR and Department Heads to determine staffing needs.

Administrative Duties:

• Lead daily huddles
• Manage the monthly budget, ensuring fairness in department requests and operational expenses.
• Coordinate with Finance & Facilities using the maintenance ticket request system for items outside the budget, service requests/repairs, and new hire setup.
• Communicate with administrative departments to implement necessary changes and follow up with therapists when needed.
• Engage in problem-solving to promptly handle issues, using professional judgment to escalate when necessary.
• Be familiar with the clinic handbook to accurately communicate and enforce policies and procedures.

Patient and Employee Satisfaction:

• Model excellence in patient care, achieving personal productivity goals.
• Build excellent relationships with the families we serve and ensure front-facing customer service excellence.
• Foster an environment of respect, recognition, autonomy, personal growth, and meaningful work.

Accountability and Goal Setting:

• Meet and exceed the clinic’s goals for retention and billed hours.
• Maintain all necessary documentation related to performance management.
• Ensure achievement of PC-specific KPIs and goals through partnership with the PC.

Core Traits and Competencies:

• Exhibit autonomy, a growth mindset, and a strong desire to achieve positive change aligned with company vision and strategic goals.
• Demonstrate strong leadership, integrity, emotional intelligence (EQ), and optimism.
• Possess excellent organization, time management, communication, and interpersonal skills.
• Provide exceptional customer service and patient care skills.

Compensation:

• Salary/Exempt
• $75,000-$98,000/year (discipline and experience-dependent)
• Performance-based bonus

Minimum Qualifications (Knowledge, Skills, and Abilities):

• Minimum of 3 years of clinical experience
• Operates from a growth mindset.
• Strong self-awareness tendencies
• Clear and effective communicator
• Lives out the Woven Care Core Values and Mission Statement in everyday interactions

Physical Requirements:

• Kneeling and/or sitting on the ground
• Performing squatting maneuvers
• Transitioning between standing and floor-level positions
• Engaging in bending or stooping motions
• Lifting up to 50lbs
• Executing lateral and backward pivots or shuffles
• Running distances up to 100ft