Service Client Manager

Service Client Manager

Description -

This role is responsible for planning the delivery of contracted business activities, either for specific contract segments or entire lifecycles of smaller contracts. The role involves managing medium complexity accounts, nurturing management-level relationships with customers, and developing intermediate customer success plans. The role contributes to process optimization, ensures customer satisfaction, and aids in generating additional revenue through adoption, expansion, and renewal.

Responsibilities

• Plans the delivery of contracted business activities for specific contract segments or entire lifecycle of smaller contracts.
• Manages accounts of medium complexity, cultivating and maintaining management-level relationships with customers.
• Develops intermediate customer success plans for managed customers and contracts.
• Drives platform deployment and usage increase by offering onboarding guidance, aiding in customers' cloud adoption, and providing recommendations to overcome obstacles.
• Contributes to the development and optimization of operational playbooks and processes.
• Ensures customer satisfaction for annuity or outsourcing services.
• Ensures compliance with organization’s and customer's policies and processes related to human resources, public relations, legal, finance, ethics, and government.
• Assists in generating additional revenue through adoption, expansion, and renewal following services contractual agreements.
• Develops conclusions, recommendations, and written reports, contributing proactively through research and data analysis support, and sharing knowledge to foster a knowledge management culture.
• Works independently on moderate scope problems, applying professional expertise, exercising judgment, and resolving various issues by following company policies and procedures.

Education & Experience Recommended

• Four-year or Graduate Degree in Computer Science, Information Technology, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.
• 2-4 years of work experience, preferably in client management, customer relationship management, managing & growing business, portfolio of annuity services, P&L management, contract law, or a related field or an advanced degree with little or no work experience.

Preferred Certifications

NA

Knowledge & Skills

• Applicant Tracking Systems
• Business Development
• Business Planning
• Customer Relationship Management
• Direct Selling
• Finance
• Financial Services
• Go-to-Market Strategy
• Industry Analysis
• Key Performance Indicators (KPIs)
• Marketing
• Performance Measurement
• Product Management
• Research Reports
• Resourcing
• Sales Enablement
• Sales Process
• Service Innovation
• Task Management
• Upselling

Cross-Org Skills

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope

Impacts immediate team and acts as an informed team member providing analysis of information and limited project direction input.

Complexity

Responds to routine issues within established guidelines.

Salary

The pay range for this role is $65,600 to $101,000 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:

HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 11 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Disclaimer

This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (United States of America)

Travel -

No

Relocation -

No

Equal Opportunity Employer (EEO) \-

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"