IT Support Engineer Sr.

Job Posting End Date

08-24-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Under indirect supervision performs advanced level installation, maintenance and repair of various Telecommunications and IT related equipment using accepted practices and procedures.  

Job Description

What you’ll do:

Essential Job Functions & Tasks

• Perform advanced software installations, system testing, troubleshooting, and issue resolution.

• Create and maintain required technical documentation.

• Develop advanced knowledge of IT technologies, systems, and business processes.

• Troubleshoot and resolve issues involving:

  • Windows 11

  • Microsoft 365 applications

  • Custom business applications

  • Dell and HP hardware

• Participate in cross-training across multiple IT systems and technologies.

• Gain an understanding of business unit and customer requirements.

• Deliver a high level of customer service and end-user support.

What We're Looking For:

Education requirements are listed below:

• Bachelor's degree in Computer Science, Engineering, or a related technical field (or equivalent combination of education and experience).

Work Experience requirement listed below:

• Minimum of 4 years of relevant technical experience.

Ideal Candidate Profile

• Strong Windows 11 and Microsoft 365 troubleshooting skills.

• Experience supporting Dell and HP hardware environments.

• Excellent customer service and communication skills.

• Demonstrated problem-solving and issue-resolution abilities.

• Ability to work collaboratively in a team environment.

• Adaptable to changing priorities and schedules.

• Accountable, self-motivated, and committed to continuous learning.

• Safety-focused mindset in all work activities.

Core Competencies

• End User Support

• Desktop Support

• Windows 11 Administration

• Microsoft 365 Support

• Hardware Troubleshooting

• Technical Documentation

• Customer Service

• Problem Resolution

• Team Collaboration

• Continuous Learning & Development

• Adaptability and Accountability

At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$30.53 - $38.16

The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.  

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.