- Location
- Hong Kong
- Type
- Full-time
- Department
- Engineering
- Experience
- 3+ years
- Closing date
- Today
- Source
- CareersPage
Description
About the Role
We are looking for a hands-on System Engineer to support the day-to-day IT operations of a local Hong Kong office. You will work in a small IT team and handle a broad range of infrastructure, end-user support and technical troubleshooting.
Responsibilities
- Provide day-to-day IT and end-user support for the Hong Kong office
- Troubleshoot Windows, hardware, software and connectivity issues
- Support Windows / Active Directory / Microsoft 365 environments
- Troubleshoot LAN, Wi-Fi, switches and other network-related issues
- Manage IT incidents and service requests through ticketing systems
- Support user onboarding, account access, hardware setup and software deployment
- Coordinate with vendors and external parties when required
- Assist with IT infrastructure projects, office moves and other technical initiatives
- Maintain IT documentation and follow internal IT processes
- Take ownership of issues and provide hands-on technical support
Requirements
- 3–6 years of experience in System Engineering, IT Support, Infrastructure or a related role
- Hands-on experience with Windows, Active Directory and end-user support
- Good exposure to network troubleshooting and general IT infrastructure
- Experience with Microsoft 365 and IT ticketing/service management
- Good communication skills in English and Cantonese
- Hands-on, proactive and willing to learn
- Comfortable working in a small team and handling a broad range of IT responsibilities
- Must be based in Hong Kong with valid local working rights
Domain
Toys & Entertainment / Consumer Products