Senior Product Program Manager

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

Ensemble Health Partners is standing up a Product Program Management function, and we're hiring the first members of the team. Our technology and innovation/product organization runs on an initiative/pod structure. Cross-functional teams move products through a defined Product Development Lifecycle (PDLC) with maturity gates and a regular planning cadence. Our Product Operations team owns the tools and processes behind that system. Senior Product Program Managers are embedded with product teams and apply those standards consistently, so we can ship strong products that improve revenue cycle operations for focus areas within the Patient, Payer, and Provider domains.

What You'll Do

Each Product Program Manager covers 2 to 3 pods or initiative areas, working directly with the Product Leads in those areas. Your job is to keep their programs moving: shipping on cadence, surfacing risks early, and creating additional connectivity across product, engineering, and rev cycle operations.

Day to day, that means:

• Guiding your programs through the PDLC and its gates, with the appropriate standards and rigor applied. You make sure requirements are documented, entry and exit criteria are met and gate reviews are prepared, well-run, and end in a decision.
• Running the planning and delivery rhythm for your pods, including planning cycles and the recurring meetings that keep teams aligned. Meetings you run should produce decisions, not just updates.
• Identifying risks, dependencies, and blockers before they become problems, then either resolving them yourself or escalating with options and a recommendation.
• Supporting the business needs of your programs: budget and forecast support, vendor coordination, value realization visibility, resource visibility, and status reporting to executive leadership.
• Working within our established processes and tooling, and holding your programs to them. Consistent process is what makes delivery predictable and lets leadership compare programs across the portfolio.
• Uses enterprise AI tools (Claude, Copilot, etc.) as a default part of daily work to accelerate analysis, drafting, and program reporting.
• Helping build the function itself. The playbooks, templates, and norms for Product Program Management at Ensemble don't fully exist yet. You'll help write them based on what you learn in your pods and value streams.

How You'll Work

You'll work most closely with a few groups:

• Product & Innovation Leaders are your primary partners. They own product strategy, priorities, and value definition. You own execution & rigor: the path from decision to delivery. When this partnership works, Product Leads see you as someone they can't run their program without.
• Product Operations designs the processes, tools, and standards your programs run on. You're their feedback loop. You apply what they build, tell them what's working and what isn't, and help improve the operating model each cycle.
• Engineering builds and ships the work. Sprint execution stays with Engineering, but you coordinate everything that surrounds them: readiness going in, outcomes and issues coming out, and the cross-team dependencies in between. Engineering should experience you as the person who keeps their runway clear.

What You Bring

Required:

• 7-10 years of prior experience in product program management or product-oriented project management. You've driven software or technology products through a development lifecycle, not just managed generic projects.

• Fluency navigating a structured PDLC: gate criteria, phase transitions, and what a healthy program looks like at each stage.

• A track record of coordinating cross-functional teams (product, engineering, design, operations, business stakeholders) without direct authority over them.

• Executive status reporting

• Good judgment about when to push, when to escalate, and how to communicate with senior leadership.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

• This position pays between $101,600-152,400 based on experience 

Preferred:

• Healthcare, revenue cycle management (RCM) experience

• Familiarity with product and delivery tooling such as Aha!, monday.com, or Azure DevOps.

• Experience working in an agile or similar scaled planning cadence.

• Prior involvement in standing up or maturing a PMO, program management, or product operations function.

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Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits –  We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs. 
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.  
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement. 
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company. 

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.  Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Due to business, operational, payroll, and regulatory requirements, this position is limited to individuals who reside and are authorized to work within the United States. Applications generated from outside the United States will not be considered.  Individuals may reapply when located within the United States.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency.  Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position.  A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble