Purpose of the job

The Sustainability Manager position is responsible for planning, coordinating and delivering SkyTeam sustainability programs, including The Aviation Challenge (TAC), SkyTeam’s flagship sustainability initiative. The role ensures that The Challenge and other initiatives continue to deliver value to member airlines and partners by accelerating their innovation journeys, enabling knowledge sharing, and nurturing the existing sustainability ecosystem.

KEY RESULT AREAS / KEY RESPONSIBILITES

The key result areas and responsibilities for this role are as follows:

• Program design, delivery and governance: Manage the end-to-end planning and delivery of sustainability programs, such as The Aviation Challenge, including program design, annual plans, timelines, milestones, governance routines, budgets, contracts, suppliers, risks, reporting and internal team coordination.
• Participant experience and member engagement: Serve as a primary point of contact for sustainability counterparts at member airlines and partners, providing ongoing guidance and support, managing regular one-to-one engagement, following up on deliverables, and coordinating onboarding and offboarding activities.
• Knowledge sharing and community engagement: Develop and facilitate task forces, workshops, seminars and other engagement formats; curate relevant resources and solutions; coordinate subject-matter experts; and capture and share insights, best practices and outcomes across the participant community.
• Digital platform and website management: Own or coordinate the ongoing development and operation of sustainability related channels, including TheAviationChallenge.com, issue management, product backlog and roadmap, developer coordination, website performance indicators and initiatives to improve user engagement and cost efficiency.
• Communications and event delivery: Coordinate program messaging and participant communications, including newsletters, presentations, handbooks, surveys, case studies and visual assets. Lead the planning and delivery of key events, covering host and vendor coordination, venue, program, speakers, invitations, registration, production and post-event content.
• Growth and broader sustainability initiatives: Support participant acquisition and re-engagement, pitch materials, pricing and partnership opportunities; develop narratives and evidence around program impact; represent the initiative where appropriate; and lead or contribute to other SkyTeam sustainability projects as priorities evolve.

Your profile

REQUIRED SKILLS, KNOWLEDGE & EXPERIENCE

• Bachelors or Masters level, along with a minimum of 5 years experience
• Previous experience working in the aviation industry and/or in the aviation sustainability field would be an advantage.
• Project management: Demonstrable experience managing complex projects or programs with multiple workstreams, stakeholders, deadlines and external suppliers.
• Strong customer-facing, account-management and stakeholder-engagement skills, with the confidence to work directly with airline representatives, partners and senior stakeholders.
• Proven ability to lead meetings, facilitate workshops and create effective engagement among diverse international participants.
• Excellent written and verbal communication skills, with experience developing clear presentations, guidance materials, participant communications and event content in English.
• Experience with digital platforms, website content management or product ownership; familiarity with HubSpot CMS and development-backlog management would be an advantage.
• Strong organizational, analytical and problem-solving skills, with the ability to work independently, manage competing priorities and maintain attention to detail.
• An understanding of sustainability topics and the airline industry, or the ability to build this knowledge quickly, would be highly beneficial.
• Eager to work in a dynamic (office) environment
• Excellent time management skills and ability to multi-task and prioritize work
• Proactive, hands-on as well as results and solution driven
• A creative mind with the professional ability to suggest improvements
• Excellent written and verbal communication in both English and Dutch
• Reliable and very accurate with patience and professionalism
• Strong competence in Microsoft Office and video conferencing
• Intercultural sensitivity / Multicultural awareness
•  Understanding of the importance of confidentiality and discretion: you will often learn of confidential matters

Why us?

SkyTeam will offer you a complete salary package that includes unique benefits:

• A challenging role at a unique employer in the Netherlands
• Salary: a competitive monthly gross salary depending on your experience
• Vacation pay: 8% of gross annual salary
• Vacation days: 27 vacation days for one year
• Birthday leave: additional PTO (1 day) on or around your birthday
• Public holiday exchange: exchange Dutch bank holidays with any bank holiday culturally significant to you
• Pension plan: everything you need for a good retirement
• Equipment: laptop, phone or e-sim
• Home office: create and equip your home office with our support.
• Travel allowance: travel allowance for public transport, bicycle, and car 
• Discounted travel: reduced airfares after 6 months of your start date
• Learning environment: free access to LinkedIn Learning, Lunch & Learn sessions, and the opportunity to surround yourself with highly skilled colleagues
• Work from anywhere: flexibility to work from anywhere in the world (duration of max. four weeks)  
• Hybrid way of working: we offer flexibility to work from home
• Fun events: potluck parties, monthly after work get-togethers, annual summer/winter events, and more appealing team activities throughout the year