Front Desk Specialist

Description

Position Overview

We are seeking an organized, detail driven Client Care Specialist with healthcare and administrative experience to join our client services team. We are looking for someone who understands authorizations, insurance processes, scheduling coordination, compliance and can manage it all with professionalism and empathy.If you are a quick learner who takes initiative, solves problems proactively, and ensures nothing falls through the cracks, we want to hear from you.

About Brighter, Stronger Foundation (BSF)Founded in 2010, Brighter, Stronger Foundation (BSF) was created to meet the unmet behavioral health needs of individuals and families across Baltimore and surrounding counties. Built on a client-first philosophy, BSF delivers high-quality, home and community-based services that promote recovery, rehabilitation, and meaningful community integration.Licensed by the State of Maryland, CARF-accredited, and recognized as Baltimore’s Best Businesses by Proactive Resources, our team of 200+ dedicated professionals has earned a reputation as a trusted, results-driven agency committed to improving lives and helping families achieve measurable outcomes.

Benefits

We invest in our team the same way we invest in our clients. Our comprehensive benefits package is designed to support your health, financial security, and professional growth.

• Competitive full benefits package
• Roth 401(k) or Standard 401(k) with company match
• Comprehensive Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) options
• Generous Paid Time Off and Sick Leave
• Flexible scheduling to support work-life balance
• Employee Assistance Program (EAP)
• Ongoing Professional Development Support
• Employee Referral Bonus Program

Primary Responsibilities

• Serve as the first point of contact for clients, families, and providers in person and via telephone.
• Coordinate daily front desk operations to ensure efficient client flow and provider schedule optimization.
• Schedule initial assessments, follow-up appointments, and group services in alignment with with active authorizations.
• Partner with external authorization team to obtain, track, and renew service and insurance authorizations to prevent gaps in care
• Communicate directly with insurance representatives to resolve authorization and eligibility issues.
• Maintain accurate and compliant client records within EMR systems.
• Verify insurance coverage and assist clients with required documentation and intake forms.
• Manage appointment confirmations, cancellations, and rescheduling to reduce gaps in provider schedules.
• Support billing and administrative teams with documentation needed for claims processing and audits.
• Maintain confidentiality and compliance with HIPAA and organizational standards.
• Collaborate with clinical, billing, and leadership teams to ensure coordinated service delivery.
• Maintain a professional, organized, and welcoming reception area.
• Assist with administrative projects, reporting tasks, and internal process improvements as assigned.

Requirements

Education & Experience

• Minimum of 3 years of healthcare or behavioral health administrative experience
• Associate degree or relevant certification preferred
• Experience working in front desk or client-facing healthcare settings
• Demonstrated knowledge of insurance authorization processes and scheduling systems
• Experience using EMR systems and digital documentation platforms
• Proficiency with Google Workspace and Microsoft Office applications
• Familiarity with Paylocity or similar HRIS systems preferred
• Exceptional organizational and multitasking abilities
• Strong written and verbal communication skills
• Reliable attendance and strong accountability

EMPLOYMENT DISCLAIMER: This job description is not a contract - management reserves the right to change its contents at any time. Brighter Stronger Foundation complies with the guidelines set forth in the Americans with Disabilities Act of 1990 and does not discriminate based on race, color, religion, sex, sexual orientation, marital status or family responsibility, genetic information, national origin, age, veteran status, mental or physical disability or any other characteristic protected by law. Brighter Stronger Foundation is an Equal Opportunity Employer. Diverse Candidates Encourage to Apply.