Junior Account Manager - Bilingual Mandarin

Eightcap operates at the intersection of cutting-edge technology and global financial markets. Headquartered in Melbourne with a global footprint spanning the UK, Cyprus, and Bulgaria, we build the high-performance infrastructure that connects the world to CFD markets - reliably, securely and with precision.

We are seeking a Junior Account Manager to support Eightcap’s growth by helping convert leads into active traders and expanding our footprint within the Chinese-speaking market. This is an early-career role: you will work alongside experienced Account Managers, learn the full lead-to-client journey, and take on more ownership as you grow, with training and support from the team.

Key Responsibilities:

• Lead Conversion & Pipeline Growth: Follow up on warm leads and help convert them into active traders, working towards agreed monthly KPIs and targets with guidance from senior team members.
• Educational Support: Start by guiding clients on how to use Eightcap’s trading platforms and tools (such as account set-up, platform navigation and basic features), and gradually assist with preparing and delivering educational materials, webinars and seminars (online and offline) as your experience grows.
• Lead Management: Help build and manage a robust pipeline, keeping lead records accurate and up to date, and support relevant communication channels, including company social media accounts, in line with compliance guidelines.
• Market Knowledge: Build a solid understanding of financial markets, and learn to clearly explain market news, trading products and Eightcap’s value proposition to a diverse audience.
• Client Relationship Management: Provide a premium customer experience by handling feedback, requests and basic technical queries promptly and professionally, escalating to senior colleagues where needed.
• Operational Excellence: Prioritise daily tasks and meet deadlines within a fast-paced team environment, helping ensure a seamless transition from lead to active client.
• Internal & External Stakeholders: Work with internal teams, including Marketing, Compliance and Engineering, and support relationships with retail clients, wholesale traders and external vendors to help deliver a seamless end-to-end client experience.