Booking Manager

Job Advert

Booking/Reception Manager

Woodthorpe Hospital - Nottingham

37.5 hours per work - Full-time

Salary - Depending on experience + Benefits

Summary:

The Woodthorpe Hospital is a 42 bedded private hospital on 2 wards offering multi-speciality surgery for day cases and inpatients stay for both private and NHS patients. It is a very busy Hospital with patients seen by many different speciality consultants including Orthopaedics, spinal, gynaecology, urology, gastroenterology, dermatology and ENT.

The role:

We are looking for an experienced Booking/Reception manager to join our Team at The Woodthorpe Hospital, based in Nottingham.

The Bookings manager is responsible for the day to day operations of the bookings team along with the management of waiting lists. The role will involve meeting service standards and theatre list utilisation whilst ensuring a prompt, professional, friendly and courteous service for members of the public as well as internal and external service users contacting the hospital.

The Bookings manager will ensure that, in addition to undertaking their own workload, staff are in place to deliver the service.

Duties include:

• Managing all systems for receiving Inpatient bookings into the unit  

• To prioritise service demands and ensure capacity is provided to meet demand

• Ensuring that all Inpatient Booking forms are loaded into the system within 48 Hours

• Delivery of 80% activity booked at the start of each month

• Booking of activity at least 6 weeks in advance

• Ensure that all bookings targets are met and develop the business in a positive way.

• To monitor and take action to improve to Key Performance Indicators

• Ensure all patients are Pre Authorised before attending Hospital

• Providing an efficient service excelling in customer service on the telephone and face to face

• Leading team in ensuring all customers, both internal and external, have all required information in sufficient time.

• Develop training plans to ensure all team members are full trained in all aspects of the booking process.

• To manage rotas, annual leave and staff workloads

• To provide HR management of staff

• To monitor and manage staff performance and ensure they are working to hospital policies and standard operating procedures

• To be a point of escalation for staff and service users for designated areas of responsibility

• To deputise for the Operational Managers at appropriate forums as needed

You will have great communication and interpersonal skills and will be able to demonstrate experience in leading a team.

You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. This is a busy and demanding role so candidates will need to be enthusiastic, highly motivated and have a flexible approach to their role to ensure the needs of the service are met.

You will supervise the day-to-day activities of the team, build quality relationships, and provide a positive patient experience in line with expectation.

What you’ll bring with you:

• Be confident in engaging with a variety of people particularly in a high-end setting

• Excellent communication skills both face to face, over the phone and in writing

• Proven ability to make decisions and establish priorities under conflicting demands

• Very organised, a good communicator with a high degree of computer literacy

• The ability to successfully influence at all levels within the hospital

• The ability to make decisions and use your initiative

• A flexible and positive attitude

Why join us?

At Ramsay Health Care UK, our people are at the heart of our success. Our benefits are designed to support your wellbeing, work-life balance and career development, because we’re people caring for people:

Health, Wellbeing & Financial Security

• Private Medical Cover, with the option to add your partner and dependants

• Discounted Bupa Dental Insurance

• Life Assurance (Death in Service) x3 your base salary

• Private Pension, with Ramsay matching up to 5% after a qualifying period

• Employee Assistance Programme

Work–Life Balance

• 25 days annual leave + bank holidays, with the option to buy or sell additional days

• Flexible shift patterns, where possible

• Family friendly policies including enhanced parental leave

• Volunteer leave to support causes that matter to you

Career Development & Recognition

• Training and Development via the Ramsay Academy to support your career development

• Colleague recognition programme to celebrate our people

Lifestyle & Everyday Perks

• Access to our benefits platform, offering a wide range of discounts

• Cycle2Work scheme

• Subsidised staff restaurant, where possible

• Free parking on site, where possible

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 60 years’ experience. We are a global provider operating in 11 countries with 88,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all, this role is subject to an Enhanced DBS check.

We care. It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964. “The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.
 

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to safeguarding and promoting the welfare of adults, children and young people at risk. We expect all employees to share this commitment and behave in a way that supports it. All successful candidates will be provided with safeguarding training appropriate to their role.