Risk Operations Specialist

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

The Risk Operations Specialist is responsible for protecting Mercury and its customers by conducting thorough reviews of customer accounts, transactions, and financial activities. This role supports compliance with regulatory requirements while delivering accurate, well-documented risk decisions across multiple operational functions.

The successful candidate will perform Know Your Customer (KYC/KYB) reviews, ongoing due diligence, sanctions screening, dispute investigations, and transaction risk assessments while maintaining the highest standards of quality, accuracy, and audit readiness.

This position requires strong analytical thinking, sound judgment, exceptional written communication, and the ability to make risk-based decisions in a fast-paced fintech environment.

What You'll Do:

Key Responsibilities

• Conduct KYC/KYB onboarding reviews and customer verification.
• Perform Ongoing Due Diligence (ODD) and Enhanced Due Diligence (EDD) reviews.
• Review sanctions alerts and screening results against OFAC and global watchlists.
• Investigate disputes and chargebacks while documenting findings.
• Review customer accounts, transaction limits, deposits, and over-limit activities.
• Prepare clear, accurate, and defensible case narratives.
• Escalate complex or ambiguous cases according to established policies.
• Maintain detailed audit trails and documentation for regulatory compliance.
• Meet quality standards while supporting service level expectations.
• Cross-train across multiple Risk Operations functions as business needs evolve.

Qualifications

Required

• 1+ years of experience in Risk Operations, Fraud, AML, KYC, Compliance, Banking, Fintech, or Financial Services.
• Excellent written and verbal communication skills.
• Strong analytical and critical-thinking abilities.
• High attention to detail and accuracy.
• Ability to work independently while exercising sound judgment.
• Proficiency with Microsoft Office applications.

Preferred

• Experience with sanctions screening tools such as Bridger, Firco, or WorldCompliance.
• Familiarity with Reg E, Visa Resolve Online, MasterCom, or similar platforms.
• Experience supporting regulated financial institutions.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.

• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.

• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.  

• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

 

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By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy here- https://www.billgosling.com/privacy-policy and consent to the collection, use, and storage of personal information in accordance with the policy.

 

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

 

Bill Gosling Outsourcing – Where your career thrives!