- Salary
- $13 – $15
- Location
- Manchester, NH, United States of America
- Workplace
- Onsite
- Type
- Part-time
- Department
- Customer Service
- Source
- Workday
Description
Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide.
Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.
The opportunity
Job Summary:
The SNHU ITS organization is looking to hire students to work at the IT Help Desk located in Wolak Learning Commons. The IT Help Desk provides technology troubleshooting to the entire SNHU campus community. We are looking for students who enjoy working with the public, enjoy working with technology, and who have prior work experience in a customer service environment. We hire students of all majors for both work study and non-work study positions. Students who work for the IT Help Desk gain valuable real-world experience in both customer service and technological skills. Many of the students who have worked here in the past have gone on to have successful careers after graduation. The Wolak Learning Commons is open Monday – Thursday 8am to 6pm and Friday 8am to 430pm.
Essential duties and responsibilities of this position include the following:
Be the primary point of contact for walk-up support
Academic Response Team (ART) classroom support
Assist students with connecting devices to SNHU WiFi
Assist students with printing through our Print Management system
Assist with basic troubleshooting of student, classroom, and lab devices
Assist ITS personnel on support calls
Maintain Penmen Print machines around campus
Document issues to be reported in our ticketing management system
Assist with the Audio/Visual/Presentation Technology at Live Events and Conferences on Campus
Assist with Classroom Recordings for Academic Purposes
Assist with Livestreams and Recordings of Live Events and Conferences
All other duties as assigned
Student workers are required to work a minimum of 2 events
Required Qualifications:
- Current enrollment in classes as part of a SNHU degree program
- Work study part of financial aid package
- Students with work study may be prioritized
- General computing knowledge
- Availability for evening and weekend shifts
Preferred Qualification:
Strong interpersonal and communication skills
Experience in Customer Service
Experience in Microsoft Office, Windows, Mac OSX and iOS
We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated. So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we're looking for.
Compensation
The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.
