- Location
- Czechia - Prague
- Type
- Full-time
- Department
- Customer Service
- Experience
- 2+ years
- Education
- High School
- Closing date
- Today
- Source
- Workday
Description
The Opportunity
QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.
Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.
Thrive in the Heart of Europe with QuidelOrtho:
At QuidelOrtho, our Prague office is home to nearly 145 talented professionals supporting critical EMEA Shared Services, including Customer Service, Finance, People & Culture, and GIS. Together, they drive excellence across our global organization.
Our office is ideally located in one of Prague’s most attractive districts—just steps from the city center—providing easy access to everything this dynamic city has to offer. Housed in a modern, newly renovated building, the workspace is designed to foster collaboration, flexibility, and well-being—creating an environment where work-life balance truly thrives.
Join us in Prague and become part of a forward-thinking team at the center of it all.
About the team:
Our multilingual Customer Service team delivers outstanding support across the EMEA region in 9 languages. With 50 dedicated colleagues, we work closely together to ensure healthcare professionals receive the products and support they need—contributing to better patient care every day.
We're proud of our collaborative culture, international environment, and the positive energy we bring to work, both inside and outside the office.
About the role:
Do you enjoy communicating with people from different cultures? Are you passionate about delivering excellent customer service and solving problems with a positive attitude?
If you're looking for an opportunity to work in an international environment where your contribution truly matters, we'd love to hear from you!
What you'll be doing in your new role:
Customer order management, working with both internal QuidelOrtho contacts and external customers to ensure fulfillment of all order elements, for on-time delivery.
Receiving, managing and resolving customer enquiries concerning orders, product availability, general information.
Ensure technical and other enquiries etc. are appropriately redirected and followed up.
Customer complaints handling, monitoring and follow up.
Providing support to Customer Services Team colleagues (cross functional cooperation - Supply Chain, Sales)
Supporting activities, archiving, maintenance of customer data in QuidelOrtho database, certificates.
The individual:
High school diploma or equivalent.
At least 2 years of experience in Customer Service, Customer Care, or another customer-facing role.
Experience working in an international or multinational company is an advantage.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to follow established processes while demonstrating initiative and flexibility.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Fluent Dutch is essential. Additional European language(s) are an advantage.
Excellent telephone communication, active listening, and problem-solving skills.
A collaborative mindset and a strong sense of ownership.
What we're offering:
Competitive salary
Meal vouchers
Transportation allowance
Language courses
Fit Office
3 sick days
5 weeks of holidays
Hybrid-working model
Employee awards
Multisport card
Employee Assistance Program
Benefit cards and more
This position is offered as a fixed-term contract for one year, with the high potential for extension.
The role is based in Prague, Czech Republic.
This position is not currently eligible for visa / work permit sponsorship.
Equal Opportunity
QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected].
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