Accounts Receivable Associate

Position Summary

New customer account initiation. Performs collections of delinquent accounts by contacting customers via phone, email, & fax. Fields incoming calls from customers and sales representatives. Resolves issues with incorrect billing amounts and purchase orders. Minimizes financial risk to the organization by assessing and advising on creditworthiness of prospective and existing customers.

Detailed Role Responsibilities

Customer Account Setup & Credit Management

• Process new customer account setups, ensuring data completeness and timely turnaround.
• Determine creditworthiness of new customers by gathering and processing credit data and assessing risk.
• Review overdue amounts, revoke client credit limits where applicable, and apply credit holds as required.

Billing, Invoicing & Cash Application

• Review billable orders, process orders through invoicing, and distribute invoices accordingly.
• Deposit cheques to the bank and review bank statements to support accurate cash application.
• Distribute monthly client statements.

Collections & Accounts Receivable Management

• Monitor the AR subledger and coordinate with customers to support timely collections on open receivables.
• Manage Days Sales Outstanding (DSO) by customer and support year-over-year DSO improvements.
• Collaborate with Customer Service, Sales, and Operations as needed to drive collection execution.

Customer Support & Issue Resolution

• Address client inquiries and coordinate internally with the order entry team to ensure corrections are processed accurately and on time.
• Perform account reconciliations as needed to ensure client records align with internal records.

Process Improvement & Team Support

• Support process improvements and participate in Daily/Visual Management activities.
• Support the accounting team with variance reporting, Excel spreadsheet development, and ad hoc projects as needed.
• Assist the broader Transactional team and Financial Reporting team as required.

Desired Behaviors and Qualifications

 Veralto Core Behaviors

• Apply Insights – Listen to stakeholders, apply critical thinking, and cultivate breakthrough operational results.
• Instill Trust – Act with integrity, transparency, and accountability.
• Deliver Results – Translate strategy into execution, champion continuous improvement, and drive sustainable outcomes.
• Win as a Team – Promote collaboration, empower diverse perspectives, and foster inclusion and well‑being.

Role Specific Behaviors.

• Demonstrates accuracy and attention to detail by completing account setup, invoicing, cash application, and reconciliation activities carefully, while identifying and escalating discrepancies as needed.
• Shows curiosity and willingness to learn by asking thoughtful questions, seeking feedback, and building practical knowledge of accounts receivable processes, systems, and business practices.
• Provides responsive customer support by communicating professionally with customers and internal stakeholders, following up on inquiries, and helping resolve billing or accounting issues in a timely manner.
• Maintains confidentiality and professionalism by handling customer, financial, and business information with care, discretion, and integrity.
• Manages priorities and follows through by organizing daily work, meeting assigned deadlines, and communicating proactively when support, clarification, or escalation is required.
• Contributes as a collaborative team member by supporting the Accounts Receivable, Transactional, and Financial Reporting teams, participating in daily management activities, and helping improve team processes.

Qualifications

• Enrolled in a related program in post-secondary.
• Above average computer skills in Excel, Word and Outlook.
• Experience with ERP systems is an asset.
• Strong organization, problem solving and analytical skills.
• Strong oral and written communication skills.
• Strong team work ethic and the ability to effectively work with different personality traits.
• Demonstrated attention to detail, ensuring the precision and integrity of data.
• Demonstrated ability to meet deadlines, working both independently and in a team setting

Location

This position is a hybrid role based in London, ON.

Other Duties

The associate may be asked to perform other duties as required or assigned which are reasonably within the scope      of the duties in this job classification.

Health & Safety

Health & Safety is a shared responsibility at Trojan Technologies and is built into every job function. All associates are expected to contribute to a safe workplace by following established policies, identifying risks, and supporting continuous improvement. Supervisors also have specific duties under the Occupational Health and Safety Act, and additional training will be provided as required.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.