- Salary
- C$22 – C$28/hr
- Location
- Coquitlam, British Columbia, CA
- Type
- Full-time
- Department
- Construction
- Source
- BetterTeam
Description
About Ampco:
AMPCO Manufacturers Inc. is a diversified Printing Company that has achieved excellence for over 50 years and is headquartered at our 70,000 square-foot facility in Coquitlam, British Columbia. A privately-owned and operated company, we make quality components such as durable labels, decals, nameplates, overlays, wide format digital graphics and membrane switches for companies worldwide.
AMPCO’s competitive advantage as a strategic sourcing partner is based upon our solid reputation and commitment to meeting outstanding quality standards (IATF 16949 certified), positioning ourselves as an extension of our client’s design, sourcing, engineering and logistics teams. We pride ourselves in providing superior customer service and evolving product lines as well as very high-quality products.
AMPCO’s strongest asset remains our talented, passionate workforce, with 100+ employees who are the power behind our company’s expertise and reliability. If you are looking for the opportunity to make a real impact, be part of an award-winning organization that continually strives to meet our partners’ expectations and enjoy internal advancement where you will grow personally and professionally, then we would love to hear from you!
Position Summary:
The Installation Coordinator is responsible for organizing and scheduling installation projects by coordinating with customers, installers, and internal teams, ensuring materials and resources are ready, and keeping all schedules up to date. This position also maintains strong customer communication, manage changes or delays, and continuously improve processes while ensuring installers clearly understand and follow all required procedures.
Key Responsibilities:
Position Summary:
The Installation Coordinator is responsible for organizing and scheduling installation projects by coordinating with customers, installers, and internal teams, ensuring materials and resources are ready, and keeping all schedules up to date. This position also maintains strong customer communication, manage changes or delays, and continuously improve processes while ensuring installers clearly understand and follow all required procedures.
Key Responsibilities:
- Contacts customers to: schedule installs, do follow ups and to confirm the appointment.
- Schedules installer work orders for completed projects with internal and external resources.
- Confirms material orders are ready for installer pickup.
- Re-schedules delayed installs with customers and installers.
- Updates system on all scheduled installations and schedule changes.
- Continually look to improve our Installers resources, process and procedures.
- Make sure all procedures are followed and Installers understanding all work needing to be performed.
What You Bring to Ampco:
- Experience in setting appointments via phone (experience in the Digital Graphics industry highly preferred).
- Ability to deal with consistent changes and rush requirements.
- Develop a resource strategy to be able to react to rush situations.
- Great customer service skills with ability to communicate well orally and in writing.
- Ability to work independently and as part of a team.
- Ability to multi-task and ensure follow-up.
- General knowledge of the Vancouver and surrounding areas.
- Computer skills, preferably all Office type software.
- Ability to work in a fast paced, high-pressure environment.
- Knowledge of Digital Graphics - preferred but not necessary.
Explore the Perks of Joining Ampco:
- Competitive wages that reflect your skills and dedication.
- Enjoyable company events to build connections and unwind.
- Convenient access to an on-site gym for your fitness needs.
- Free on-site parking for hassle-free commuting.
- Comprehensive extended health care coverage for your well-being.
- Participate in our RRSP program to plan for the future.
- Access our Employee Family Assistance Program for additional support when needed.
How to apply:
We're actively seeking candidates in the Greater Vancouver area for this position, so if you're interested, we encourage you to apply promptly! Please submit your cover letter and resume as a single PDF or Word document.
All applications are treated with the utmost confidentiality. At Ampco Manufacturers Inc., we highly value the unique skills and experiences each individual brings to our team.
***Please note that we will only be accepting applications of people who live in the Greater Vancouver area and are allowed to legally work in Canada.***
Position Overview:
- Job Title: Installation Coordinator.
- Department: On-Demand.
- Reports To: On-Demand Supervisor.
- Job Type: Full-time, Permanent.
- Location: On-Site.
- Schedule: 8-hour shift, Monday to Friday 8:00am – 4:30pm.
- Pay Range: The typical hiring range for this position is from $22.00 to $28.00 hourly; the base pay offered may vary depending on job-related knowledge, skills, experience, and internal equity.
Skills
Customer Service
