- Location
- Office VCA - SYDNEY 135 Castlereagh Street 13F (AUSY0014), Australia
- Workplace
- Hybrid
- Type
- Full-time
- Seniority
- Manager
- Source
- Workday
Description
Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.
YOUR MISSION:
The Client Manager is responsible for driving the Maison Client strategy and roadmap in Oceania and leading the department through (3) pillars – Client Insight, Development, and Experience. Based on thorough and detailed knowledge of our client database and segmentation, he/she employs data-led insights to drive the client recruitment, retention, and reactivation and builds relevant and impactful action plans to further growth the pool of clients, while ensuring experience and satisfaction upholds Maison standards. The Client Manager acts as an Ambassador of the Maison to lead and inspire boutique teams on building client loyalty through differentiating and enchanting client experiences.
HOW WILL YOU MAKE AN IMPACT?
Lead Client strategy, department & team for Oceania market
Client Insight - Build action plans to develop client portfolio
Client Development - Deploy client activation and clienteling strategy
•Coach & support boutiques teams in structuring their Clienteling strategy, roll-out client-related programs, guidelines & tools
Client Experience - Roll-out client-related programs, guidelines & tools
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
