Dispatch and Operations Coordinator

Description

The Operations Coordinator is responsible for coordinating daily operational activities, dispatch execution, operational administration, documentation control, settlements, vendor coordination, purchasing support, and internal communication. This role serves as the administrative and operational support partner to the Director of Operations and Yard Manager. The Operations Coordinator ensures operational processes are organized, documented, communicated, and executed effectively while supporting service delivery, driver coordination, customer service execution, and continuous process improvement. The position acts as the central coordination point between operations, drivers, customers, vendors, accounting, and leadership. 

Requirements

I. Dispatch & Service Coordination 

Own daily service coordination and dispatch execution. 

Responsibilities

 • Schedule pickups, swaps, roll-offs, and service requests  

• Coordinate routes with drivers and operations  

• Monitor service completion throughout the day  

• Communicate scheduling updates to customers  

• Confirm service appointments  

• Resolve scheduling conflicts and route issues  

• Coordinate emergency service requests  

• Track service completion and customer requests  

• Maintain dispatch records and documentation  

• Ensure all service requests are executed accurately and on time  

III. Operations Administration 

Support the Director of Operations through administrative coordination and operational oversight.

Responsibilities 

• Prepare weekly operations meeting agendas 

 • Prepare driver meeting agendas  

• Prepare safety meeting agendas  

• Attend meetings and record meeting notes 

 • Distribute meeting summaries and action items  

• Track completion of assigned action items  

• Maintain operational documentation  

• Update operational dashboards and reports  

• Support operational projects and initiatives 

 • Assist with process improvement efforts  

VII. Safety, Compliance & Operational Documentation 

Support operational compliance and documentation standards. 

Responsibilities 

• Maintain PPE inventory logs  

• Track PPE issuance and replacement  

• Update safety documentation  

• Maintain operational checklists 

 • Support safety meeting administration  

• Maintain SOP documentation  

• Assist with compliance recordkeeping  

VIII. Customer Service & Operational Communication

 Serve as the primary point of contact for operational service matters. 

Responsibilities 

• Respond to service-related customer inquiries  

• Coordinate operational updates with customers  

• Resolve service scheduling concerns  

• Communicate delays and service changes 

 • Escalate customer relationship concerns appropriately  

• Maintain professional communication with customers and vendors  

Required Qualifications 

• High School Diploma or equivalent required 

 • 2+ years of administrative, operations, logistics, dispatch, or coordination experience preferred 

 • Strong organizational and time-management skills  

• Strong written and verbal communication skills  

• High attention to detail and accuracy 

 • Proficiency in Microsoft Office (Excel, Word, Outlook) 

 • Ability to manage multiple priorities simultaneously  

• Ability to work independently and follow through on assignments 

 • Experience in recycling, trucking, logistics, industrial operations, or construction environments preferred  

Key Ownership Statement

 The Operations Coordinator owns the coordination, documentation, communication, and administrative execution of operational activities. This role is accountable for ensuring operational processes are organized, supported, documented, and executed efficiently while supporting the Director of Operations in achieving operational excellence. 

Primary Question

 “Did we execute the operation correctly?”