- Location
- 485 La Trobe St Melbourne, Australia
- Type
- Full-time
- Source
- Workday
Description
At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you a passionate facilitator who loves developing talent and inspiring growth?
We are constantly growing and actively building our talent pipeline for upcoming Contact Centre Trainer opportunities. If you are an engaging facilitator, a structured coach, and someone who thrives on taking frontline agents from day-one onboarding to peak performance, we want to connect with you today!
What a Trainer Does at Probe CX
You will be the architect of our frontline capability, ensuring our teams are confident, compliant, and ready to deliver exceptional customer experiences. Your day-to-day will involve:
Facilitating Induction & Onboarding: Delivering highly engaging, end-to-end new hire training programs to ensure speed-to-competency.
Upskilling & Continuous Learning: Designing and facilitating targeted workshops on systems, soft skills, compliance updates, and new product rollouts.
Training Needs Analysis (TNA): Partnering with Team Leaders and Operation Managers to identify performance gaps and create effective training interventions.
Content & Curriculum Maintenance: Reviewing, updating, and tailoring training materials and modules to match evolving campaign and client requirements.
What We Are Looking For
To successfully support our diverse portfolios, we are looking for training professionals with experience across one or more of the following environments:
Sales & Growth Training: Equipping teams with negotiation skills, objection handling techniques, and closing strategies to drive revenue.
Customer Service Excellence: Embedding a customer-first culture, driving net promoter scores (NPS), and training on first-contact resolution.
Collections & Hardship Compliance: Training agents on complex, sensitive conversations, resilience, empathy, and strict adherence to regulatory guidelines.
General Requirements:
Proven experience as a Trainer or Facilitator within a contact centre or fast-paced operational environment.
Exceptional presentation, group facilitation, and classroom management skills (both in-person and virtually).
Strong ability to translate complex technical processes, systems, and product knowledge into simple, digestible learning.
Why You’ll Love Working With Us
An Award-Winning Culture: We are recognised as an industry leader and pride ourselves on a diverse, inclusive, and deeply respectful workplace.
Genuine Career Growth: We hire for passion and invest heavily in your professional development. Your progression here is a lived reality.
Work-Life Balance: Balanced schedules, great site locations close to transport, and modern, fun-filled office environments.
Tech-Driven Environment: Work alongside state-of-the-art CX tools and modern digital learning platforms.
How the EOI Process Works
This is an Expression of Interest for upcoming vacancies across our various portfolios (including Banking, Utilities, Retail, Government services, and more).
By registering your interest today, you join our active talent community. Our People Experience team continuously monitors and reviews profiles within this pipeline. As soon as a vacancy opens that matches your skillset and background, we will pull qualified candidates directly from this pool into our active selection process.
About Probe CX
Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.
How to Apply?
Click on 'Apply Now'. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We're happy to accommodate.
Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!
