L2 Support Engineer

Did you know that A1 Bulgaria is working on international projects as well?

Our wide portfolio has long past the telecom services, and we are now offering digital solutions to millions of corporate, public, and private customers.

State-of-the-art technology, the latest innovations, and extremely talented professionals in various areas help us deliver the best-in-class products, services, and customer experience. 

You’ll know A1 Bulgaria is the right place for you if you are driven by:

• Opportunities to learn and build your career.
• Meaningful work in a stable and fast-paced company.
• Diversity of people, projects, and platforms.
• A supportive, fun, and inspiring place to work.

Would you like to join us?

Asen Yordanov is looking for a new team member.

Your daily routine would include:

• Resolve escalated support tickets promptly, ensuring all customer issues are addressed.
• Investigate technical problems in-depth, identify root causes, and implement or propose solutions to prevent recurrence.
• Work closely with QA and Dev teams to coordinate on complex issues, product improvements, and feature rollouts.
• Provide regular updates on backlog status, escalations, and service metrics to management.
• Document resolutions and maintain accurate system records.
• Identify areas for improvement in support workflows and collaborate on implementing enhancements.

We’ll know you can make it if you have:

• Basic Database knowledge (Oracle , MSSQL).
• Experience with APIs and microservices.
• Basic knowledge in networking (TCP/IP, DNS, etc.).
• Fluent in English with strong verbal and written communication.
• Proactive problem-solving and analytical thinking.
• Team player with excellent interpersonal skills.
• Strong attention to detail and accountability.

Our gratitude for the job done will be eternal, but we’ll also offer you:

• Innovative technologies and platforms to “play” with.
• Modern working environment for your comfort.
• Friendly, ambitious, and motivated teammates to support each other.
• Thousands of online and in-person learning opportunities to grow.
• Challenging assignments and career development opportunities in multinational environment.
• Attractive remuneration package.
• Flexible working schedule and opportunity for home office.
• Numerous additional goodies, including, but not limited to free A1 services, discounts, health insurance and services, sports center, childcare, team and family events, etc.

Not sure yet? See us in action in our A1 Blog.
Any questions? Contact Gabriela Rudarska.
Sounds good? Apply now!
Only shortlisted candidates will be contacted.