L2 Support Engineer

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

TITLE: L2 Support Engineer

LOCATION: Bath, GBR - Hybrid

Due to our continued growth, we are looking for exceptional L2 Support Engineers with strong Linux skills to join our technical operations team in Bath.

You will be working in a shift team who are responsible for the 24 x 7 monitoring, maintenance, support, and deployment of our unique virtualized store infrastructure software that is now gaining significant traction with retailers all over the world.

This is a shift-based role, which will join our 24 x 7 shift pattern – “4 on 4 off, daylight hours.

Compensation: 35K GBP + Shift allowances 15% annual

Responsibilities and Duties:

• Answering emails, calls and online chat in a positive and friendly manner.

• Creating a record of each customer problem and spot trends when applicable.

• Deliver technical IT support as required to our diverse client base

• Monitoring live customers SDS software and infrastructure, troubleshooting issues and escalating issues to the Zynstra Operations Team

• Management of Windows and Linux server operating systems

• Assisting our partners and customers with deploying the SDS software

• Patching and updating the operating systems and SDS software on SDS Appliances

• Fulfilling IT maintenance tasks scheduled by other team members.

• Promote and provide support for new products and technologies.

• Managing corporate IT desktop and laptops

• Onboarding new employees: laptop setup, account creation and new user orientation

• Maintain an up-to-date knowledge of our products, technologies, and our competitors.

• Maintain high customer satisfaction ratings that meet company standards

Knowledge, Skills and Experience:

• The candidate should have a minimum of 1 years’ experience in an IT Operational support role working with Linux operating systems

• Good understanding of core internet technologies – Routing/Switching, DNS, DHCP, firewalls

• Experience working in a customer-facing technical role which requires solid technical aptitude, excellent written and oral communications skills, and the ability to deal effectively with people at all levels and in different situations.

• Strong analytical skills with proven problem-solving ability.

• Demonstrated willingness to learn and apply new technology.

Desirable experience with these technologies:

• Nagios

• CheckMK

• Apache

• CouchDB

• Kubernetes/Docker

• AI Technologies/Microsoft Copilot

• GCP/AWS

• Windows operating systems

• Resilient and redundant file systems (ideally ZFS and DRBD, alternatively advanced knowledge of similar such as btrfs, LVM, RAID, CEPH, clustering solutions etc)

• Shell scripting (ideally BASH, or Python, Perl, Ruby, Powershell etc)

Company Benefits:

Pension – first class contributions:

• 3% employee contribution attracts an additional 6% from the company

• 4% attracts additional 7%

• >=5% attracts additional 8% from the company (this is to be stressed!)

Employee stock purchase plan:

• NCRV stock up to 10% of monthly salary can be bought at a 15% discount

• The price paid for shares is the lower of the stock price at the start and end of each quarter

Holiday:

• 23 shifts (24 standard "9-5" days + 8 bank holidays)

• Employees may purchase up to 3 shifts of extra leave per year (5 days)

Training:

• Full access to Pluralsight provides employees world class technical and soft-skills training material. Other training provided on a needs basis.

Further benefits that you typically need to pay for or contribute towards to get more than the default:

• Medical insurance (company contributes 50% of your cover)

• Dental insurance

• Group life assurance

• Top-up life insurance

• Group income protection

• Critical illness cover

• Personal accident insurance

• Cash plan

• Childcare vouchers

• Health assessment

• Holiday buy scheme

• Cycle to work scheme

• Lifestyle discounts

• MyGym discounts

#LI-Hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”