Senior Sales Support & Operations Analyst (Hybrid - Night Shift)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job entails evaluating sales data and inventory to develop strategies that enhance revenue and client service. It involves collaborative efforts to refine sales processes and mentorship to elevate team expertise. The role is key in driving sales support efficiency and product sales effectiveness.

Job Description

Responsibilities:

• Evaluating inventory data to inform proactive rate card adjustments and optimize product sales
• Analyzing sales trends and inventory levels to develop recommendations for revenue maximization
• Assisting in the creation of weekly rate cards by providing data-driven insights on inventory usage
• Collaborating with cross-functional teams to streamline sales support processes for efficiency gains
• Identifying and resolving process bottlenecks, offering systematic solutions to improve workflow
• Facilitating the accurate execution of sales support tasks in partnership with Sales Support Representatives
• Overseeing sales support activities and providing targeted guidance to enhance team performance
• Mentoring Product Support Analysts, focusing on sales procedures and documentation requirements
• Staying updated on sales trends and initiatives within the industry
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

KNOWLEDGE / SKILLS / ABILITIES:

• Proficiency in Microsoft Suite (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets) required  
• Strong written English language skills with the ability to type in English  
• Strong time management and organizational skills.  
• Strong interpersonal skills, with the demonstrated ability to effectively communicate with customers and internal business partners. 
• Demonstrated experience collaborating across teams to drive improvements  
• Demonstrated persistence and tenacity where follow-up is needed to ensure items are completed.  
• Ability to successfully balance a wide variety of tasks.   
• Ability to work effectively in a virtual team environment.  
• Ability to understand and convey business and operational issues.  
• Ability to develop a working knowledge of company policies and procedures to resolve various basic issues.  
• Ability to identify and solve problems of moderate scope and follow standard practices.  
• Ability to exercise judgment within defined procedures and practices to determine appropriate action.  

How you’ll make an impact!

• Provides support to the Sales teams and Business Solutions Managers with quote creation and modification.
• Responsible for following up with the pricing team on missing quotes.
• Enter and ensure correct addresses are entered into the system for quoting and creating orders when quotes are returned.
• Modify orders, as requested, when changes are needed.
• Understand how to build orders for all solution types
• Interfaces with multiple internal stakeholders and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.
• Collaborates with cross-functional management to develop, evaluate, and recommend technical and systematic procedures that make process flow more efficiently. Identifies problems and recommends solutions.
• Partners with team members to help facilitate the completion of accurate work. Provides process oversight and offers necessary guidance.
• Assists with the training and mentoring of new team members on all related procedures and documentation requirements.
• Additional duties as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.