Job Description:

• Located in Fitzroy, close to CBD and PT

• Friendly and supportive team environment

• Permanent position available 0.4 - 1 FTE
   

About the Role

The Quality Assurance Officer will support, resource and advise the business in all aspects of clinical quality assurance. This will include supporting the business to maintain performance in accordance with best practice, which is consistent with all relevant standards, and support the values of St Vincent’s in order to meet the expectations of the community we serve.

Responsibilities within this role include auditing, data reporting, reviewing incidents in RiskMan, conducting formal incident reviews, facilitating clinical risk committees, assisting the business with accreditation preparation and providing secretariat support to the Mortality & Clinical Review Committee, including conducting mortality audits and coordinating Coronial correspondence.

This is a full-time position, however consideration will be given to a job share arrangement.

Classifications for this position will range from HS3 - HS24 ($74,448.40 - $78,171.60 per annum) + over-award.

Your Contribution

• Degree in a health-related discipline or significant experience working in healthcare

• Qualification or extensive experience in healthcare quality assurance

• Current National criminal history check, or willing to obtain
   

What we Offer

• A focus on wellbeing initiatives, with regular events and programs

• Confidential, solutions-focused employee counselling

• A healthy work/life balance encouraged.

• Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities

• Salary Packaging – Increase your take home pay!

• In the heart of Fitzroy, CBD at our doorstep, close to some of Melbourne’s best cafes, public transport and lots of carparks

• Discounts and Promotions always available through our Foundation

• Regular opportunities for professional development to assist you to reach your career goals

• Culture of continuous improvement

• Flexible working arrangements

About Quality & Patient Safety
The Quality Assurance Officer’s work environment will be located at the Fitzroy site but may require travel to all/any of the SVHM sites throughout Melbourne for the conduct of the role.

Working at St Vincent’s
St Vincent’s Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.

Application
Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.

Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).

The Quality Assurance Officer will support, resource and advise the business in all aspects of clinical quality assurance.  This will include supporting the business to maintain performance in accordance with best practice, which is consistent with all relevant standards, and support the values of St Vincent’s in order to meet the expectations of the community we serve. As part of the Quality Assurance team the Quality Assurance Officer will perform a range of duties outlined below.

Quality measurement and reporting

• Assist to identify and develop indicators to monitor program, departmental and organisational performance

• Provide support to programs and departments around quality assurance reporting

• Assist to develop methods to audit, analyse, evaluate and monitor clinical care in relation to patient outcomes

• Schedule and conduct regular audits consistent with quality planning and current priorities

• Conduct mortality and morbidity audits and assist medicals unit to review their performance.

• Coordinate the provision of SVHM quality data to external bodies for reporting and benchmarking purposes

Clinical governance and assurance

• Provide leadership, direction and coordination for the conduct of clinical governance and other assurance committees

• Coordinate and facilitate the clinical risk advisory committees

• Provide oversight of the quality of detailed clinical incident investigations (including Root Cause Analysis and In Depth Case Reviews) and other reviews as required

• Oversee and coordinate the SVHM policy management system

• Oversee and coordinate the SVHM clinical audit system MARS

• Support the systems in place to monitor compliance with clinical policies, clinical practice guidelines and procedures

• Conduct other clinical quality assurance work as directed

Consumer participation

• Facilitate and oversee the patient experience measurement systems and programs including data analysis and reporting

• Oversee and coordinate the SVHM Consumer Advisory Committee

• Coordinate consumer representation for peak clinical governance committees and projects

• Support the Patient Liaison Officer team to review and respond to feedback as required

Accreditation

• Assist the business in accreditation preparation by the provision of advice, leadership and knowledge of the relevant standards and applicable legislation

• In partnership with the business, identify gaps in compliance with the standards and legislation

• Collate evidence for accreditation events

• Coach staff around the requirements of accreditation standards and provide relevant education and information

Clinical incident reporting systems and investigations

• Oversee and administer the clinical incident reporting system

• Perform the role of system administrator including maintaining the organisation structure register and alerts

• Liaise with SVHA and system vendor for upgrades and system configuration

• Facilitate the provision of relevant data and reports to the business

• Oversee clinical incident investigation processes and reporting

Other

• Arrange and coordinate educational expos

• Develop and deliver quality assurance education

General

• Perform duties of the position to best of their ability and to a standard acceptable to SVHM

• Comply with all SVHM policies, procedures, by laws and directions

• Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct

• Only access confidential information held by SVHM when this is necessary for business purposes, maintaining the confidentiality of that information once accessed

• Participate in the annual  SVHM performance review process

• Display adaptability and flexibility to meet the changing operational needs of the business

• Comply with applicable Enterprise Bargaining Agreement provisions

• Display a willingness to develop self and seek to improve performance

Clinical Quality and Safety

• Take personal responsibility for the quality and safety of work undertaken

• Complete required mandatory training

• Maintain skills and knowledge necessary to safely and skilfully undertake work

• Collaborate and clearly communicate with patients/clients and the healthcare team

• Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work

Health and Safety

• Protect the health and safety of self and others, complying with all health and safety related policies, procedures and directions

• Complete required Fire and Emergency Training annually

• Complete required Workplace Culture and Equity Training annually

• Attend general hospital orientation within 3 months of commencement

• As required, comply with fit-testing and PPE requirements

• Degree in a health-related discipline or significant experience working in healthcare

• Qualification or extensive experience in healthcare quality assurance

Commitment to:

• Knowledge and understanding of quality assurance, project management skills benchmarking, best practice and customer focus concepts

• Experience of large complex organisation with multitude of interest groups

• Experience in leading working groups and project management

• Experience in facilitating change and adopting new concepts

• Experience working in a public health service

• Superior written and verbal communication skills

• A confident and persuasive communicator

• Effective time management.

Closing Date:

29 July 2026 11:59pm

Reconciliation Action Plan:

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.

For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [email protected]

View Reconciliation Action Plan

Code of Conduct:

View Code of Conduct