Student Services Manager

The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.  

The USC Dana and David Dornsife College of Letters, Arts and Sciences is seeking a Student Services Manager in the Academic Service Hub. The largest and oldest of the USC schools, USC Dornsife functions as the academic core of the university, offering courses and advancing knowledge across the humanities, social sciences, and natural sciences.

Based on a divisional framework, Academic Services Hubs will provide staff support to approximately 35 departments across Dornsife. Each hub will serve one division and the number of departments per division varies. The mission of the Dornsife Academic Service Hubs is to provide optimal, localized support to academic departments by providing specialized services that foster the academic, instructional, and research-driven engagement of faculty, staff and students in the Dornsife community.

Responsibilities:

The Student Services Manager in Life Sciences will manage department activities within the hub, which may include but will not be limited to the following:

• Manages the PhD Recruitment and Advising team within the Life Sciences hub

• Develops and implements program goals and strategies

• Resolves problems referred by subordinates or other staff

• Provides policy interpretation and technical consultation as required

• Manages the storage and maintenance of student records and data and maintains detailed records of program activities

• Plans and administers communications programs to publicize student services

Preferred Qualifications:

• Experience in higher education, specifically working with student support services

• Strong communication and interpersonal skills

• Ability to strategically plan, develop and implement advising model

• Strong problem solving and decision-making skills

Salary range:

The annual base salary range for this position is $86,100 - $97,850. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer alignment, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

This position is on-campus/hybrid depending on the role.

Performs other related duties as assigned or requested. The university reserves the right to add or change duties at any time.

Required Documents and Additional Information:

• Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

• To support the well-being of our faculty and staff, USC provides benefits-eligible employees with a broad range of perks to help protect their and their dependents’ health, wealth, and future. These benefits are available as part of the overall compensation and total rewards package. You can learn more about USC’s comprehensive benefits here. 

Minimum Education: Bachelor's degree, Combined experience/education as substitute for minimum education
Minimum Experience: 5 years
Minimum Field of Expertise: Supervisory experience in student programs and services

                                                  

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. 

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at [email protected]. Inquiries will be treated as confidential to the extent permitted by law.

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If you are a current USC employee, please apply to this  USC job posting in Workday by copying and pasting this link into your browser:

https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149977.htmld