Front Office Executive

Front Office Executive, Rooms Division

SHIFT PATTERN (40 hours, 4 days per week)

Mandarin Oriental Mayfair is looking for a Front Office Executive to join our Rooms Division team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Mayfair is situated on Hanover Square, Mayfair’s oldest square recently re-born, the hotel will provide a calming, discreet sanctuary for hotel guests, while delivering a contemporary and vibrant atmosphere in the public spaces.

About the job

Based at the Mandarin Oriental Mayfair within the Rooms Division Department in London, the Front Office Executive is responsible for the smooth running of the front of house desk. Acting as an ambassador for the brand and delivering a warm and personalised experience to our guests and residents. The Front Office Executive reports to the Room Division Manager.

As Front Office Executive, you will responsible for the following duties:

• Warmly welcoming our guests to Mandarin Oriental service standards.

• Performing check in and check out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards.

• Interacting confidently with our guests promoting our services and facilities.

• Someone curious who will naturally be wanting to know what is happening within the Hotel and surrounding area.

• Liaising with other departments to ensure good communication is kept and overall service is sleek.

As Front Office Executive, we expect from you: 

• Working on a rotating shift basis, Monday to Sunday, 40 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

• A competitive salary and benefits packages

• Great F&B discounts in Mandarin Oriental Mayfair, London & our London sister property; Mandarin Oriental Hyde Park, London

• Discounts at 700+ Retailers & Supermarkets

We’re Fans. Are you?

DIVERSITY & INCLUSION.

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated. 

ELIGIBILITY TO WORK IN THE UK.

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.