Customer Service & Admin Coordinator

OVERVIEW

We are recruiting on behalf of our client for a Customer Service & Admin Coordinator.
Our client is a US-based e-commerce business seeking a reliable and detail-oriented coordinator to
serve as a central point of contact for customer inquiries while managing key administrative functions.
This role is well-suited to someone who takes ownership of their work, responds promptly to
customer needs, and keeps back-end processes running smoothly. The position is fully remote and
requires availability during US Eastern Standard Time (EST) business hours.

KEY RESPONSIBILITIES

• Respond to customer inquiries promptly and professionally via email and other communication
  channels
• Manage and process purchase orders accurately, ensuring timely follow-up and resolution of any
  discrepancies
• Maintain and update system pricing, ensuring records are current and consistent
• Assist with the creation, updating, and management of product or service listings
• Coordinate general administrative tasks including document management, data entry, and
  internal record-keeping
• Track order statuses and liaise with relevant internal stakeholders to ensure fulfillment and
  customer satisfaction
• Identify and flag process gaps or recurring customer issues to support continuous improvement

REQUIREMENTS

• Matric (Grade 12) as a minimum; a National Diploma or relevant NQF Level 6 qualification is
  advantageous
• Minimum 2 years of experience in a customer service, administrative, or coordination role
• Proficiency in Microsoft Office (Word, Excel, Outlook) and comfort working with online platforms
  and order management systems
• Strong written English communication skills with a professional and clear correspondence style
• Reliable home office setup with stable internet connectivity
  Ability to work consistently during US Eastern Standard Time (EST) business hours

PREFERRED EXPERIENCE

• Prior experience working with US or UK-based clients or in a remote staffing environment
• Familiarity with e-commerce platforms, listing management, or product catalog administration
• Experience processing purchase orders or working within a procurement or sales support function
• Exposure to CRM or helpdesk tools such as Zendesk, HubSpot, or similar platforms

KEY COMPETENCIES

• Strong communication skills
• High attention to detail
• Strong organizational skills
• Ability to work independently
• Professionalism and reliability