Product/Business Development, Senior Analyst-ONE Service

EAM-Mosca Corp.
Job Title: Product/ Business Development, Senior Analyst.  ONE Service
Job Type: Full-time, Salaried Non-Exempt
Reporting Structure: Reports to the Director of Field Service Operations, North America

EAM-Mosca Corp., Hazle Township, PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Product Manager to join our Field Service Department.

EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and a portfolio of products for a variety of end-use markets. The key to the business's ongoing success is a system-based product portfolio featuring standard and custom-engineered packaging machinery solutions, as well as a superior consumable packaging product, complemented by quality technical service and readily available after-sales parts support.

Job Description:
The BDP will work within a cross-functional international team to further develop “ONE Service” aftermarket parts and service offerings. ONE Service is the MOSCA marketing term for the Aftermarket service department, its products and services.


Roles and Responsibilities:

• Support Aftermarket Service and parts sales by identifying opportunities for revenue growth through additional service offerings and upselling strategies.

• Develop and expand the aftermarket ONE Service offerings by monitoring and analyzing market trends and our customers' needs in the service sector.

• Planning and implementation of new service offerings, as well as aftermarket parts sales to improve existing service processes and service offerings.
• Interface responsibility between various departments: Sales, Service, Parts, and Marketing.
• Analysis and prepare proposals for the introduction and optimization of new service processes; Aftermarket parts sales and future support implementation.  
• Support in ensuring compliance with quality and safety standards in the service area.
• Execution and commentary of benchmarking analyses to determine best practices in the service sector.
• Development of customer feedback processes for continuous improvement of service offerings.
• Participation in industry-related trade fairs and conferences for networking and further training.

Profile and Background:

• Mechanical Engineering background or extensive Field Service experience.
• Bachelor’s degree in Business, Marketing or related major
• Experience with Business systems such as Power BI, AS400, Salesforce, and Microsoft Suite
• Public Speaking: able to present information to internal and external customers.
• Ability to understand basic Mechanical processes and procedures.
• Bilingual a plus (English / Spanish).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.