Housing Manager

Grosvenor Hart Homes is a social enterprise and specialist registered provider of housing on a mission to improve the life chances of children, young people and their families. We are seeking an experienced Housing Manager to lead the delivery of a high-quality, customer-focused housing management service in a growing organisation.

We launched in September 2023 and became a registered provider of social housing in June 2024. We provide high quality affordable homes alongside tailored support, helping people overcome barriers and achieve better life outcomes. We have established two small communities and are now looking to make this new and key appointment of Housing Manager as we grow across the north west.  You will take ownership of a broad, hands-on service and play a central role in shaping those services and delivering strong outcomes for tenants and communities.

Along with a competitive salary, you will also receive a range of benefits including a very generous non-contributory pension, life assurance, 25 days holiday plus Bank Holidays, private medical cover, company sick pay, and other benefits and discounts via our employee benefits platform.

Key role responsibilities include:

• Leading on the delivery of a high-quality housing management service, ensuring strong outcomes for tenants and communities
• Taking ownership of lettings, tenancy management, neighbourhood management (including ASB), and income collection
• Ensuring effective management of voids, allocations and contractor performance
• Overseeing property management and ensure full compliance with health and safety requirements
• Building strong relationships with tenants, colleagues and partner agencies to sustain tenancies and positive community outcomes including tenancy move-on
• Leading tenant engagement activity, including customer events and consultations
• Ensuring compliance with the Regulator of Social Housing Consumer Standards and the Housing Ombudsman Code
• Leading on the development of our housing management systems and ensuring all relevant data meets the needs of the business

We’re looking for a Housing Manager with the following essential skills and experience:

• Proven experience in line management, including the ability to lead, motivate and develop others
• Experience of delivering high quality social housing services  
• This is a role which requires an experienced all-rounder who can ensure GHH delivers 
• Knowledge of the regulatory framework, specifically the Consumer Standards 
• Good oral and written communication skills  
• Good interpersonal skills with the ability to relate to a wide range of people
• Values‑driven and motivated to make a positive difference for tenants and communities, demonstrating integrity, sound judgement and the confidence to make difficult decisions and do what it takes to achieve the right outcome
• Chartered Institute of Housing (CIH) qualification (or equivalent), or actively working towards this, with a commitment to ongoing professional membership and continuous professional development.

This role will be based in Cheshire West and Chester and you will also be required to work from our other locations as we grow. There may be opportunity for home working based on business need.

If you would like an informal discussion about applying for this role, please contact us via [email protected].

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