IT Operations Assistant

DEADLINE FOR APPLICATIONS

23 August 2026-23:59-GMT+12:00 Fiji Time (Fiji)

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:
The Pacific region comprises 14 Small Island Developing States (SIDS) covered by the World Food Programme (WFP) Pacific Multi-Country Office, which face some of the highest levels of disaster risk globally due to recurrent natural hazards and the increasing impact of climate change. These contextual factors shape the operating environment for emergency preparedness and response, particularly in relation to connectivity and communications.

WFP’s engagement in the Pacific focuses on strengthening national and regional capacities for emergency preparedness and response (EPR), including in logistics, emergency telecommunications, disaster risk management, adaptive social protection, anticipatory action and food security, with an emphasis on supporting government-led systems to better support the most at-risk populations.
As WFP scales up its operations across the Pacific region under the US MACRO Grant award, including the expansion of its current Multi-Country Office in Suva, Fiji, and the growth of its country presence, the Information Technology function plays a critical role in ensuring that staff are supported by reliable, secure, and effective ICT services. This expansion requires increased operational support for ICT infrastructure, connectivity, end-user services, equipment management, and the implementation of corporate technology standards to enable efficient programme delivery and emergency response operations.

Under the supervision of the IT Operations Associate and in close collaboration with functional units across the Pacific Multi-Country Office, the IT Operations Assistant will support the implementation and day-to-day delivery of ICT services associated with WFP's expanding presence in the Pacific. The incumbent will provide technical support to users, assist with the deployment and maintenance of ICT infrastructure and equipment, support office establishment and expansion activities, and contribute to ensuring reliable connectivity and service availability across multiple locations. The role will also support ICT asset management, user training, troubleshooting, and the implementation of corporate ICT initiatives and standards, helping to strengthen WFP's operational readiness and ability to effectively deliver its mandate across the Pacific.

Job Title: IT Operations Assistant

Type of Contract: Service Contract

Grade: Level 5 (SC-5)

Duration: 12 months

Duty Station: Suva, Fiji

ACCOUNTABILITIES/RESPONSIBILITIES:
Based in the WFP Pacific Multi-Country Office (PMCO) in Suva, Fiji, under the supervision of the IT Operations Associate, the incumbent will be responsible for the following duties:
• Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
• Receive, log, prioritize, track, and resolve IT support requests through the corporate ticketing system, escalating issues as required and ensuring incidents and service requests are addressed in accordance with procedures. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Perform routine hardware and software testing and the identification of problems, to contribute to the effective functioning of technology.
• Maintain information records such as asset and IT equipment inventory databases to ensure the information is current and well organized.
• Support the development of standard material such as training and onboarding documentation on behalf of senior officers, to ensure staff have access to required information about IT services and products.
• Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
• Follow set emergency response processes and procedures as required to provide support in enabling emergency assistance needs to be met.
• Perform any other duties as required.
 

Education:    

• Completion of secondary school education. 
• A post-secondary certificate in the related functional area is desirable, in Information Technology or other related technical fields. 

Experience:  

• At least 5 years of experience in information technology support, telecommunications, network administration, helpdesk services, or a related field.

Knowledge & Skills:

• Good technical knowledge of cloud-based services – notably Office 365 – computer hardware, software, mobile devices, printers, networks, and collaboration technologies.
• Experience installing, configuring, maintaining, and troubleshooting ICT equipment and systems.
• Ability to provide effective user support and resolve routine ICT incidents in a timely manner.
• Knowledge of ICT asset management, inventory control, and basic procurement processes.
• Experience supporting connectivity solutions, including satellite and wireless communications, is desirable.
• Strong communication and customer service skills with the ability to work effectively with users at all levels.
• Proficiency in Microsoft Office 365 and other standard business applications.
• Experience working in the Pacific region or Small Island Developing States (SIDS) is desirable.

Languages:  

• Fluency (level C) in English language both oral and written.
 

WFP LEADERSHIP FRAMEWORK

 

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

 

REASONABLE ACCOMMODATION

 

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  [email protected]

NO FEE DISCLAIMER

 

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

 

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruiting system. We do not consider CVs or applications sent by email, LinkedIn, or any other channel.

• We strongly recommend that your Workday profile is accurate and complete, and that all sections are filled in, including your employment history, academic qualifications, language skills, and UN grade (if applicable). Once your profile is completed, please apply, and submit your application.

• If you experience technical issues while submitting your application, you may contact us at [email protected]. Please note that this email is only for technical issues with an application - unsolicited applications or documents sent to this inbox will not receive a reply.

• At the application stage, the only required documents are your CV and Cover Letter. Additional documents (passport, certificates, recommendation letters, etc.) may be requested later in the process.

• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the recruitment process.

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.