Medical Front Desk Representative – Inbound Phones

Description

 Ready to Find Your Forever Work Home?  

We know there are dozens of medical front desk openings out there—so why choose us?  Because we aren't offering just another job; we’re offering a career home where you are truly  valued.   If you are an experienced medical front desk professional looking for a long-term team where  your skills are recognized and your growth is supported, we would love to meet you. 

 What We’re Looking For  

We are searching for someone who already understands the rhythm of a high-volume medical  practice and feels confident communicating with patients throughout the day. 

•  Experience: Minimum of 1 year in a medical front desk or medical office setting.
•   Phone & Service Skills: Proven expertise handling high-volume inbound patient calls  with empathy, clarity, and professionalism. 
•  Insurance Savvy: Solid understanding of medical insurance, pre-certifications,  authorizations, and insurance portals (e.g., PEAR Portal).
•  Referral Management: Direct experience entering, processing, and tracking patient  referrals.  
• Tech-Smart: Strong computer skills, fast data entry, and multi-tasking capabilities in a  fast-paced environment.  

 What You’ll Do 

•   Serve as the reassuring, expert voice on 100% of inbound patient phone calls.
•   Guide patients seamlessly through scheduling, referrals, and insurance inquiries.
•   Cross-train at Check-In and Check-Out to maintain a smooth, friendly patient flow. 
•  Collaborate directly with providers and staff as an integral member of a physician-owned  care team. 

 Comprehensive Benefits Package  

We believe in taking care of the people who take care of our patients. We offer a robust,  competitive benefits package designed to support your physical, financial, and personal  well-being.

  Full-Time Benefits:  

• Health & Medical Care: Multiple medical and prescription coverage options to fit your  lifestyle. 
•  Dental & Vision: Comprehensive dental and vision care plans.  
• Flexible Spending & Health Savings: Health Savings Accounts (HSAs) with employer  eligibility and Flexible Spending Accounts (FSAs).  
• Financial Protection: Voluntary short-term & long-term disability, term life insurance,  AD&D, hospital indemnity, accident, critical illness, and cancer coverage.  
•  Retirement Planning: 401(k) retirement savings plan to help build your future.
•  Time Away: Generous Paid Time Off (PTO) to rest and recharge.  
• Extra Perks: Commuter benefits alongside group auto and homeowners insurance  discounts. 

 Part-Time Benefits:  

•  Vision coverage  
• Flexible Spending Accounts (FSAs 

 Why You’ll Love Working With Us  

•  A Team That Has Your Back: Join a busy, well-established family medical practice with  a collaborative culture where every team member is treated like family. 
•  Meaningful Impact: You aren't just a receptionist; you are a vital link in the clinical care  team. Patients rely on your guidance, empathy, and organizational talent.  
•  Growth & Cross-Training: While your primary focus is mastering inbound patient  communications, you will be cross-trained in Check-In and Check-Out processes to build  a dynamic skill set. 
•  Competitive Compensation: Earn $19.00 to $22.00/hr based on your experience and  demonstrated expertise. 
•  Group auto and homeowners insurance discounts. 

 About Advocare, LLC  Advocare is a premier, physician-owned partnership of leading pediatricians, family  practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. We are  dedicated to delivering exceptional patient care and creating a dynamic, fulfilling environment  for our staff.  

Ready to start the next rewarding chapter of your career? Apply today and join the  Advocare family! 

Requirements

Applicants must have a minimum of 1 year of medical front desk/reception experience.

We are especially interested in candidates with:

• At  least 1 year of medical office/front desk experience
• Experience   handling high-volume inbound patient calls
• Experience  entering and processing patient referrals
• Experience using PEAR Portal and other insurance/payer websites
• Strong   knowledge of medical insurance
• Experience      with referrals, authorizations, and precertifications
• Strong  computer and data-entry skills
• Excellent patient service and telephone communication skills
• Ability    to multitask and stay organized in a busy medical office