Assistant Manager, Transformation Office & Strategic Operations

FIND YOUR 'BETTER' AT Blue Cross

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society. The role holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly.

• The Assistant Manager, Transformation Office & Strategic Operations reports to the Head of Business Transformation and supports the effective operation of the Transformation Office and the broader Business Strategy & Transformation function, including support to the Director of Business Strategy & Transformation on relevant governance, workforce management, reporting and strategic operations matters.
• The role acts as a coordination point across transformation initiatives, supporting progress tracking, stakeholder alignment, issue resolution, benefits monitoring and management visibility.
• In addition, the role supports the effective operation of the Business Strategy & Transformation function through departmental governance, workforce management, budgeting, procurement coordination, business continuity planning, industry association coordination and management committee support.
• This is a hybrid role combining Transformation Office orchestration with governance and strategic operations responsibilities.

Roles and Responsibilities:

Transformation Office & Strategic Initiative Orchestration

• Coordinate enterprise-wide transformation and strategic initiatives through the Transformation Office governance framework.
• Monitor initiative progress, milestones, risks, issues, dependencies and benefits to support effective execution and timely management intervention.
• Facilitate cross-functional coordination across business, technology and supporting functions to resolve issues, manage dependencies and drive initiative progress.
• Support prioritisation, planning and portfolio reviews across transformation and strategic initiatives.
• Consolidate initiative status, key risks, issues, dependencies and benefits realisation metrics into executive dashboards and management reports.
• Support Transformation Office governance forums and relevant management meetings through preparation of presentation materials, reports, minutes, action logs and follow-up activities.
• Maintain Transformation Office trackers, initiative status updates, action logs and governance records to ensure clear visibility of progress and accountability.
• Support continuous enhancement of Transformation Office governance, reporting and orchestration practices.

• Assist in change management and communication activities to support stakeholder engagement, adoption and business readiness for transformation initiatives.

Governance, Workforce Management & Strategic Operations

• Support departmental governance activities, management reporting and operational reviews to ensure effective oversight of the Business Strategy & Transformation function.
• Act as secretary for the monthly Senior Management Team meeting, including agenda coordination, preparation of meeting materials, minute-taking, action tracking and follow-up.
• Maintain Management Committee and departmental SharePoint sites, governance documentation, records and management information repositories.
• Support total workforce management activities, including contingent workforce monitoring, vacancy tracking, workforce reporting and related follow-up.
• Support departmental budgeting, forecasting, financial tracking and expense monitoring activities.
• Coordinate vendor onboarding, procurement processes, contract administration and related operational activities for the department.
• Act as Business Continuity Planning coordinator for the Business Strategy & Transformation function, including maintenance of BCP documentation, coordination of testing activities and follow-up on required actions.
• Coordinate industry association matters, consultation exercises and external stakeholder communications involving HKFI, IA and other relevant industry bodies.

• Support departmental planning, objective setting, performance tracking and resource coordination activities.

Executive Reporting & Department Coordination

• Support the preparation of management updates, strategic reports and governance materials for senior management and relevant committees.
• Develop clear and concise presentation materials to support decision-making, progress updates and stakeholder alignment.
• Coordinate department meetings, workshops and planning sessions involving internal and external stakeholders.
• Maintain departmental action logs and follow up on key deliverables, decisions and commitments.
• Provide timely and accurate coordination support to the Head of Business Transformation, and support the Director of Business Strategy & Transformation on agreed departmental governance, workforce management, reporting and strategic operations matters.

• Participate in ad hoc strategic projects, business initiatives and special assignments as requested by management.

Minimum Job Requirements:

• University degree in Business Administration, Management, Finance, Information Systems, Insurance, Project Management or related disciplines.
• Minimum 5 years of relevant experience in transformation office, PMO, business transformation, strategic operations, business planning, management consulting, corporate governance or related functions.
• Experience in insurance, financial services or other highly regulated industries is preferred.
• Good understanding of programme governance, project management, stakeholder coordination, change management and business planning principles.
• Experience supporting transformation initiatives, governance forums, management reporting or cross-functional business projects.
• Strong organisational skills with the ability to manage multiple priorities, coordinate stakeholders and drive follow-up actions independently.
• Strong analytical, problem-solving and attention-to-detail capabilities.
• Strong PowerPoint, executive presentation development and business writing skills.
• Experience preparing reports, dashboards, meeting materials and governance documentation for senior management or executive committees.
• Good stakeholder management and interpersonal skills, with the ability to work effectively with stakeholders across different functions and seniority levels.
• Good understanding of budgeting, procurement, vendor onboarding, workforce tracking or departmental operations is an advantage.
• Familiarity with Microsoft Copilot, Power BI, Power Platform, SharePoint or other AI-enabled productivity and reporting tools is an advantage.
• Strong language ability in English and Chinese, including written report and presentation preparation.
• Self-motivated, proactive, practical and able to work independently in a fast-paced environment.

 

Others:

• You are required to obtain the relevant license(s) if your job involves regulated activities
  
  
  

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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