Senior Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Senior Facilities Manager leads integrated facilities management services for assigned client sites, ensuring safe, compliant, reliable, and customer-focused operations. This role is the primary liaison among the client Corporate Real Estate team, executive leadership, landlords or third-party owners, property management, service providers, and internal business lines. The Senior Facilities Manager manages facility management staff, service partners, budgets, performance reporting, and continuous improvement while protecting facility assets and supporting the client brand and workplace experience.

What your day-to-day will look like:

• Lead the delivery of integrated facilities management services across engineering, maintenance, transactions, projects, planning, workplace support, and related service lines for assigned sites and geography.
• Build transparent, productive relationships with client stakeholders, executive leadership, property managers, landlords, tenants, vendors, and internal partners; promptly resolve service, lease, and tenant-relations issues with material business impact.
• Provide an exceptional customer experience by monitoring satisfaction, responding to concerns, communicating clearly, and ensuring service delivery meets the client’s standards and professional brand image.
• Direct, coach, and develop the facilities management team; set clear expectations, manage performance and outcomes, support succession planning and compensation processes, and maintain measurable development plans for direct reports.
• Oversee hard and soft services, asset management, maintenance of facilities assets and grounds, work-order resolution, and coordination with engineering teams to ensure safe, dependable facility operations.
• Manage service providers and preferred suppliers; confirm vendors meet scope-of-service commitments, quality standards, CMMS response requirements, and client satisfaction expectations.
• Prepare, manage, and forecast operating and capital budgets; review variances, support recovery and reimbursement processes, and provide accurate expense, capital, and forecasting reporting aligned to client objectives.
• Maintain compliance with account processes, client standards, JLL minimum audit standards, lease obligations, and all applicable local, state, and federal laws and regulations.
• Own CMMS reporting and KPI/SLA performance management; use data and reporting to identify trends, improve service delivery, and communicate results in monthly, quarterly, and annual business reviews.
• Support the Account IFM Director, Regional Facilities Manager, and client leadership in implementing annual management plans, portfolio initiatives, and short- and long-term projects.
• Manage third-party owner and tenant relationships, including timely reporting, management fee collection, reimbursements, and contract or lease compliance where applicable.

Required Qualifications:

• High school diploma or equivalent required; bachelor’s degree in facilities management, business administration, finance, project management, engineering, property management, hospitality, or a related field preferred.
• Eight or more years of progressive facilities management experience, including management of hard and soft services; equivalent extensive relevant experience may substitute for a degree.
• Five or more years of people leadership or supervisory experience leading an integrated facilities management team.
• Experience supporting commercial or high-profile facilities through a third-party provider, corporation, or consulting environment.
• Working knowledge of commercial real estate and building systems, including HVAC, electrical, telecommunications, furniture, building energy management systems, and facility asset management.
• Strong financial acumen, including budgeting, capital planning, forecasting, variance analysis, accounting practices, and vendor or contract management.
• Demonstrated ability to analyze data using Excel or similar tools and manage CMMS reporting; proficiency with systems such as Corrigo is preferred.
• Excellent leadership, organizational, relationship-building, problem-solving, written communication, verbal communication, presentation, and customer-service skills.

Preferred Qualifications:

• Bachelor’s degree in a relevant discipline.
• Experience with multi-site or regional facilities portfolios and landlord or lease administration responsibilities.
• Experience developing and executing KPI/SLA improvement plans and presenting operating results to senior client stakeholders.
• Proficiency with Microsoft Office Tools and CMMS platforms, particularly Corrigo.

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

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This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Nashville, TN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.