Chief of Staff, Operations

Job Summary:

Acts as the principal strategic advisor to the COO by directing cross functional initiatives, governance processes, performance management activities, and executive communications to drive alignment, accountability, and operational excellence across the organization. Oversees strategic planning, reporting, and decision support analytics while fostering collaboration, strengthening execution of high-priority initiatives, and promoting a culture of integrity, compliance, safety, and continuous improvement to elevate enterprise performance.

Job Description:

• Directs high‑priority strategic and operational initiatives sponsored by the COO by coordinating cross‑functional execution, ensuring alignment, accountability, collaboration, and timely, measurable outcomes.

• Represents the COO when partnering with business leaders and key stakeholders, fostering strong relationships, influencing alignment, and strengthening strategic execution, effective decision‑making, and organizational performance.

• Formulates and monitors strategic plans, performance metrics, dashboards, scorecards, and executive reporting to advance business results, continuous improvement, and progress toward operational and strategic goals.

• Defines departmental performance against strategic plans, operating goals, capital budgets, and transformation objectives, recommending corrective actions to ensure sustained organizational effectiveness.

• Aligns executive communications, governance activities, and change‑management initiatives while monitoring COO priorities, risks, dependencies, and issues to support enterprise transformation and decision‑making continuity.

• Ensures enterprise risks within the COO organization are effectively tracked, monitored, and mitigated through clear ownership and disciplined execution of risk‑management strategies.

• Champions and models enterprise-wide adherence to governance, compliance, and ethical standards while fostering a workplace culture rooted in diversity, safety, fairness, open communication, and the highest levels of ethical behavior to uphold organizational integrity and regulatory alignment.

• Leads and supports organizational strategies for the restoration of critical services and emergency preparedness to ensure business continuity and community trust.

• Embraces and leads additional strategic responsibilities as needed to advance enterprise objectives and organizational resilience.

Supervisory responsibilities: No

Additional Job Description:

Education

• Bachelor's Degree in Business Administration, Project Management, Industrial/ Organizational Psychology or Public Administration.

Experience

• 12 years' experience in similar functional role, with responsibilities of leading transformational projects, strategic initiatives enterprise-wide, governance, stakeholder management, with at least 6 years' progressive experience in a senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

• Experience supporting executive leadership teams and leading organizational performance management, strategic planning, or enterprise governance processes.

• Experience driving alignment across senior leadership and multifunctional stakeholders in a matrixed organization.

• Demonstrated working knowledge of how operations functions in order to be able to navigate the organization and drive initiatives.

Additional education may substitute for the required experience when it aligns with the competencies and knowledge necessary for the role:

• Master’s degree in Business Administration, Project Management, Industrial/ Organizational Psychology or Public Administration may substitute when accompanied by a minimum of 10 years of experience performing related functions and at least 4 years of progressive experience in in senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

• Doctor’s degree in Business Administration, Project Management, Industrial/ Organizational Psychology or Public Administration may substitute when accompanied by a minimum of 6 years of experience performing related functions and with progressive experience in senior leadership role leading enterprise-level initiatives and influencing cross-functional senior stakeholders.

Competencies (Skills)

• Strategic Leadership & Operational Alignment: Directs cross‑functional initiatives, performance management processes, and governance activities to ensure enterprise alignment, accountability, and timely execution of organizational priorities.

• Executive Influence & Stakeholder Partnership: Represents the COO and fosters strong relationships with business leaders and key stakeholders to influence alignment, strengthen decision‑making, and advance organizational performance.

• Analytical & Performance Management Expertise: Formulates and evaluates strategic plans, performance metrics, dashboards, and executive reporting to drive business results, continuous improvement, and effective operational oversight.

• Risk, Governance & Change Management Proficiency: Aligns executive communications, governance processes, and change‑management initiatives while monitoring risks and dependencies to support transformation and decision‑making continuity.

• Language Proficiency: Fluent in English and Spanish, enabling clear communication and effective collaboration across diverse audiences and stakeholder groups.

Licenses/Certifications

• Valid Puerto Rico driver’s license

Travel Requirements

• 20%

Physical Demands:

• Stationary Position: Frequently

• Pushing/ Pulling/ Reaching: Seldom

• Kneel: Seldom

• Grab: Seldom

• Bend: Seldom

• Lift/Carry over: 0 - 15 pounds

Working Conditions:

• Wet or humid: Seldom

• Working near or on moving mechanical parts: Never

• Working near or on heavy machinery: Never

• Working in high places: Never

• Exposed to fumes or airborne particles: Never

• Frequency of working in outdoor weather conditions: Never

• Work with electricity: Never

• Loud noise conditions: Seldom

LUMA Energy is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, military status, disability, or any other characteristic protected by federal or local laws.