General Liability / Casualty Adjuster

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

General Liability / Casualty Adjuster

PRIMARY PURPOSE: To be an Account Manager with General Liability Claims experience responsible for the end-to-end management of liability claims involving both primary and excess coverage. This role ensures timely and accurate claim handling, mitigates financial exposure, supports strategic litigation management, investigation, evaluation, and resolution of claims while maintaining compliance with regulatory standards and client-specific requirements.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

• Investigate, evaluate, and resolve general liability claims, including bodily injury, and complex litigation matters.
• Handle claims under both primary and excess policies, ensuring proper coverage analysis and coordination.
• Communicate effectively with insureds, brokers, carriers, attorneys, and other parties involved in the claim process.
• Maintain accurate and timely documentation in proprietary claims systems.
• Collaborate with internal teams and external counsel to develop litigation strategies and settlement recommendations.
• Monitor claim progress, set reserves, and ensure timely reporting to clients and carriers.
• Adhere to jurisdictional regulations and company best practices.
• Participate in audits, quality reviews, and performance evaluations.
• Provide exceptional customer service and maintain strong client relationships.
• Participate in regular discussions with clients regarding claim status/developments and reserving of excess claims.
• Engage defense counsel for coverage reviews of excess claims and defense of primary policy General Liability Claims.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

Education & Licensing
Bachelor's degree from an accredited college or university preferred. State adjuster licenses required.

Experience
Six (6) years of related experience and/or training or equivalent combination of education and experience required.

Skills & Knowledge

• Thorough legal and jurisdictional knowledge based on line of business
• Strong oral and written communication, including presentation skills
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Strong customer service skills
• Ability to work in a team environment
• Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.