- Location
- Austin Office, United States of America · Dallas, TX
- Type
- Full-time
- Seniority
- Manager
- Visa
- Not sponsored
- Source
- Workday
Description
Reporting to the Director, Business Field Operations, the Regional Manager is accountable for the day-to-day operations of a field-based team delivering infrastructure deployment, maintenance, and troubleshooting services across assigned areas. This role guides and supervises the daily activities of business support and technical field staff, ensuring work is completed safely, efficiently, and in alignment with customer expectations.
The Regional Manager sets priorities for the team, coordinates activities with other supervisors as needed, and provides hands-on operational and technical support to drive service quality, compliance, and continuous improvement.
Apply today to join the Ledcor Technical Services team!
Essential Responsibilities:
Lead and develop field technicians by providing technical guidance, coaching, training, skill assessments, and performance management while promoting a culture of safety, accountability, and continuous improvement
Manage field operations and workforce performance through effective scheduling, workload balancing, resource allocation, metric tracking, safety compliance, and staffing activities including hiring, development, and disciplinary actions
Drive an exceptional customer experience by reviewing customer feedback, resolving service concerns, leading issue escalations, and partnering with field teams to improve service quality and customer satisfaction
Coordinate emergency response and operational coverage during service disruptions, weekends, and off-hours by dispatching resources, providing field support, and ensuring timely restoration of service with minimal customer impact
Oversee field logistics and operational readiness by managing tools, equipment, vehicles, and materials, resolving dispatch escalations, collaborating with workforce planning teams, and supporting efficient execution of field activities
Qualifications:
Minimum of 5 years direct experience within Telecommunications Field Operations
Previous experience as senior or lead technician or supervisor
Strong client-facing skills with experience in managing customer relationships, handling escalations, and identifying new business opportunities through consultative engagement
Proven track record in improving organizational effectiveness by streamlining workflows, enhancing productivity, and executing on strategic operational goals
Excellent written and verbal communication skills, with the ability to convey complex information clearly and build strong internal and external relationships
Ability to perform effectively in fast-paced, high-pressure environments while managing multiple priorities and shifting demands
Work Conditions:
This position will require on-site and in-office availability and the ability to travel between 25% - 50% of the time
Additional Information
Ledcor Technical Services (LTS) designs, builds, and maintains wireline or wireless networks that span North America and beyond. We are a proven leader and innovator in telecommunications network construction, maintenance, and service installation and repair.Ledcor has been recognized as a Top 100 Inspiring Workplace in North America.
Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial well-being. We offer exciting, challenging work with opportunities to develop your skills and knowledge.
Employment Equity
At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.
Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page. Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email.
All applicants must be able to show proof of eligibility to work in the United States.
Ledcor participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States. E-Verify® is a registered trademark of the U.S. Department of Homeland Security
Link to: https://www.uscis.gov/e-verify
