International Operations Specialist

Imagine yourself…  

• Doing meaningful work that makes an everyday impact on the world around you.  

• Growing your expertise and expanding your skillset with every project.  

• Owning your ambition and fueling your career growth.  

It’s possible with a role at ChemTreat.  

ChemTreat, a Veralto company, is the nation’s largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment. We understand and respect the awe-inspiring power of water to impact industries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers—from power producers to food and beverage companies to the automotive industry—helping them grow their businesses while protecting people and the environment.  

When you join the ChemTreat team and the broader Veralto network, you’ll have the chance to shape the future of our planet and the future of your career. You’ll have opportunities to build new skills and invest in your development, all while doing meaningful work that makes an everyday impact on the world’s vital water resources.  

Learn more about how our team is maximizing the power of water:  https://wi.st/3vH5OUK 

We offer:  

• Professional onboarding and training options 

• Powerful team looking forward to working with you 

• Career coaching and development opportunities 

• Health benefits  

• 401(k) 

Reporting to the Customer Support Supervisor, the ​International Operations Specialist provides unscripted customer support for international orders of our chemical products and technical systems. This includes placing and tracking orders placed from both internal (sales representatives) and external customers directly over the phone and via email as well as ongoing account maintenance duties. 

This position is part of the Corporate Services department located in Glen Allen, VA and will be on-site.  

In this role, a typical day will look like: 

• ​​Fulfill internal and external international customer needs through a high volume of complex electronic requests while simultaneously handling phone requests  

• ​Create new accounts and accurately submit customer orders (received via phone, email, customer PO) in the ERP system (Dynamics 365)  

• ​Use critical thinking skills to assess inventory on hand during order placement and coordinate with sales team and Demand Planner on back orders/remote warehouse stocking  

• ​Problem solve delivery issues and track status on orders via communication with carriers, manufacturing facilities, or suppliers  

• ​Handle international returns and expedites from start to finish  

• ​Read and decipher notes on accounts and order entry  

• ​Follow the escalation procedure for outstanding tasks  

• ​Record and problem solve errors (internal and external) for root cause and countermeasure  

• ​Establish an understanding of compliant customer requirements and initiate export approval requests  

• ​Support sales team to resolve complex situations  

• ​Support other corporate services teams based on business needs​. 

Supplemental Responsibilities 

• ​​Ability to understand lean manufacturing metrics as they relate to daily performance measures                                                                                           

• ​Develop and share best practices with team                                                          

• ​Understand and adapt to change in processes and procedures.  

• ​Additional duties as assigned​  

Other Information 

• Comprehensive 60-day training program  

• Cross-training in other areas within the department  

• 18-24 months’ commitment in Corporate Services  

• Development opportunities for company growth if so desired  

Knowledge & Skills 

• Technical, Analytical skills and business knowledge  

• Communication and Interpersonal skills; Teamwork and leadership   

• Organizational skills; Self-management  

• Critical thinking and attention to detail  

• Ability to handle a fast-paced environment  

• Clear phone diction  

• Professional phone and e-mail étiquette  

• Consistently communicate with supervisor and team regarding status of daily work load  

• Positive attitude during stressful situations and ability to handle multiple interruptions   

• Ability to build rapport and relationships with customers  

• Confident interaction with other departments and senior leadership  

• Open to change and learning  

The essential requirements of the job include:   

• ​​​Associate's Degree, Bachelor's Degree preferred   

• 3 years of equivalent job experience  

• ​Spanish verbal and written skills a plus, but not required 

• ​Microsoft 365  experience: Teams, Word, Excel, Outlook, SharePoint (Intermediate Excel skills preferred)  

• ​Dynamics 365 experience preferred  

Physical Demands 

• Constantly required to sit and occasionally required to walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell 

• Constantly using hands and fingers to handle, feel or operate objects, and computer keyboards. 

• Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds 

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 

• The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Working Conditions & Environment  

• Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.