Senior Manager Shared Services

Description

Lead the Future of GSM Outdoors' Finance Operations

At GSM Outdoors, we're passionate about building brands and products that fuel the outdoor lifestyle. Behind our growing portfolio of trusted brands is a Finance organization focused on accuracy, efficiency, and exceptional business partnership.

We are seeking an experienced Senior Manager Shared Services to lead GSM Outdoors' Accounts Payable and Accounts Receivable functions. Reporting to the VP Controller, this role will provide both strategic and operational leadership for transaction processing, cash collection, vendor and customer service, internal controls, and continuous process improvement.

The ideal candidate is a proven finance operations leader with strong expertise across both A/P and A/R, a demonstrated history of building and developing high-performing teams, and a passion for creating efficient, scalable, and service-oriented shared services operations.

Position Summary

The Senior Manager Shared Services is responsible for the overall leadership and performance of GSM Outdoors' Accounts Payable and Accounts Receivable operations. This position will oversee day-to-day transaction processing while driving improvements in efficiency, controls, service levels, and technology.

The Senior Manager will partner closely with Finance leadership and cross-functional teams to ensure accurate financial processing, effective cash management, timely issue resolution, and consistent adherence to company policies and accounting requirements.

What You'll Do

Accounts Payable & Accounts Receivable Leadership

• Lead and manage the Accounts Payable and Accounts Receivable teams, including staffing, coaching, development, performance management, and workload planning.
• Provide clear direction, priorities, and performance expectations to ensure consistent and accurate execution.
• Foster a culture of accountability, collaboration, continuous improvement, and exceptional internal and external customer service.
• Oversee end-to-end A/P and A/R processes and ensure established procedures and controls are consistently followed.

Accounts Payable Operations

• Oversee invoice processing, coding, approvals, vendor setup, payment processing, reconciliations, and issue resolution.
• Ensure invoices are processed accurately and timely while maintaining appropriate documentation and approvals.
• Monitor vendor accounts and resolve payment discrepancies and escalated issues.
• Identify opportunities to improve invoice processing efficiency, accuracy, and automation.
• Partner with Procurement, Accounting, and business stakeholders to resolve vendor and invoice-related issues.

Accounts Receivable Operations

• Oversee billing, cash application, collections, account reconciliations, and customer account management.
• Monitor accounts receivable aging and collection activity to support healthy cash flow.
• Partner with Sales, Customer Service, and business leaders to resolve customer account issues.
• Identify opportunities to improve collection processes, cash application, and customer service.
• Ensure customer accounts and transactions are maintained accurately and timely.

Performance & Financial Operations

• Establish and monitor key performance indicators for A/P and A/R operations.
• Track metrics including invoice processing, aging, collections, DSO, DPO, accuracy, productivity, and service levels.
• Analyze performance trends and identify opportunities for improvement.
• Provide operational updates, risks, and recommendations to the VP Controller and Finance leadership.
• Partner with the Finance and Accounting teams to support month-end and year-end close activities.
• Ensure transactions and reconciliations are completed accurately and within established deadlines.

Internal Controls & Compliance

• Maintain strong internal controls across Accounts Payable and Accounts Receivable processes.
• Ensure compliance with company policies, accounting standards, and applicable requirements.
• Develop, maintain, and regularly review policies, procedures, controls, and process documentation.
• Identify potential risks and implement appropriate solutions in partnership with Finance leadership.
• Support internal and external audit activities as needed.

Process Improvement & Technology

• Lead initiatives to standardize, streamline, and improve A/P and A/R processes.
• Identify opportunities for automation and workflow improvements.
• Evaluate and implement technology solutions that improve efficiency, accuracy, and scalability.
• Support ERP implementations, system enhancements, and finance technology initiatives.
• Develop scalable processes that can support the continued growth of GSM Outdoors.

Cross-Functional Partnership

• Build strong partnerships with Accounting, Finance, Procurement, Sales, Operations, Customer Service, and other business functions.
• Serve as an escalation point for complex vendor, customer, and business unit issues.
• Communicate operational performance, challenges, and opportunities clearly to Finance leadership.
• Collaborate with cross-functional partners to identify root causes and implement sustainable solutions.

Requirements

What You'll Bring

Required Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• 10+ years of progressive experience in Accounts Payable, Accounts Receivable, shared services, finance operations, or a related function.
• 5+ years of experience managing and developing teams.
• Strong understanding of end-to-end Accounts Payable and Accounts Receivable processes.
• Strong knowledge of financial controls and accounting processes.
• Demonstrated success improving processes, increasing operational efficiency, and implementing scalable solutions.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
• Strong Microsoft Excel skills.
• Experience working with ERP and accounting systems.

Preferred Qualifications

• Experience leading both Accounts Payable and Accounts Receivable within a centralized or shared services environment.
• Experience with finance process automation and workflow technologies.
• Experience supporting ERP implementations, upgrades, or system enhancements.
• Experience within a consumer products, manufacturing, distribution, retail, or multi-brand environment.
• CPA, MBA, or other relevant professional certification.

Key Competencies

• Leadership: Builds, develops, and motivates high-performing teams while creating accountability and ownership.
• Financial Acumen: Demonstrates strong knowledge of accounting operations, transaction processing, controls, and cash management.
• Process Improvement: Identifies opportunities to streamline processes, eliminate inefficiencies, and implement scalable solutions.
• Analytical Thinking: Uses data and performance metrics to identify trends, solve problems, and improve business outcomes.
• Communication: Clearly communicates financial and operational information to leadership and cross-functional stakeholders.
• Collaboration: Builds effective relationships across Finance and the broader organization.
• Execution: Effectively manages competing priorities while maintaining accuracy and meeting deadlines.
• Problem Solving: Takes ownership of complex issues and develops practical, sustainable solutions.
• Continuous Improvement: Proactively looks for ways to improve processes, systems, controls, and team performance.

Why GSM Outdoors?

At GSM Outdoors, you'll have the opportunity to play a key leadership role in strengthening the Finance organization behind a growing portfolio of trusted outdoor brands. The Senior Manager, Shared Services will have a direct impact on operational efficiency, cash flow, financial controls, and the development of a high-performing finance team.

If you're a finance operations leader who enjoys building strong teams, improving processes, solving complex problems, and driving measurable results, we'd love to hear from you.

GSM Outdoors is an Equal Opportunity Employer. We are committed to providing an inclusive workplace where all qualified candidates are considered for employment.