Customer Service Assistant

OverviewJoin our vibrant team at Above The Barre Dance Academy as we seek a dedicated individual to enhance our customer experience. This position plays a vital role in supporting our operations and ensuring our clients receive exceptional service.Key ResponsibilitiesAssist clients with inquiries regarding classes, schedules, and registration.Provide information about dance programmes and other services offered by the academy.Maintain a welcoming and organised front desk environment.Handle customer feedback and resolve issues promptly to ensure satisfaction.Support administrative tasks such as data entry and maintaining records.RequirementsPrevious experience in customer service or a similar role is preferred.Excellent communication skills, both verbal and written.Ability to multitask and work in a fast-paced environment.Strong organisational skills and attention to detail.Passion for the arts and understanding of dance is an advantage.Nice to haveExperience with scheduling software or customer relationship management (CRM) systems.Knowledge of various dance styles and terminology.Ability to work flexible hours, including evenings and weekends.