- Location
- Hong Kong, Hong Kong, Hong Kong · published
- Type
- Full-time
- Department
- Marketing
- Seniority
- Manager
- Source
- Workable
Description
Key Responsibilities:
- Demonstrate a strong interest in short-term trading and a sound understanding of equity markets and relevant financial derivatives.
- Monitor market trends and client trading preferences, build trusted relationships with clients, and provide timely, professional and compliant market information and trading-related support to contribute to team objectives.
- Maintain effective client relationships, respond to client enquiries relating to transactions and account services, and enhance client engagement and retention through needs-based and compliant service.
- Provide regular market updates and analysis to clients; respond promptly to daily enquiries and service requests; and handle client feedback, complaints and issues in accordance with internal procedures to maintain a high standard of client satisfaction.
- Strengthen long-term client relationships and client loyalty through one-to-one engagement, client seminars, investment strategy briefings, investor education sessions and other approved client engagement activities; identify appropriate referral opportunities in line with clients’ needs and internal policies.