What will I do?

I support DEKOM’s Account Managers with the commercial and administrative work required to serve customers efficiently. By preparing accurate quotations, gathering information and maintaining reliable sales records, I give the Account Management team more time to focus on customers and business development. 
My responsibilities include:

• I prepare and send quotations and commercial proposals using information from Account Managers and technical colleagues.
• I collect pricing, availability, lead times and product information from suppliers, distributors and internal teams.
• I update quotations when specifications, quantities, prices or customer requirements change.
• I maintain accurate customer, opportunity, quotation and follow-up information in our CRM and business systems.
• I monitor open quotations and help Account Managers track customer actions, follow-ups and purchase orders.
• I check incoming customer orders against quotations and flag any discrepancies.
• I support the internal handover of successful opportunities to Project Management, Procurement and other teams.
• I respond to general customer enquiries and support presentations, tenders, reporting and customer meetings.
• As my commercial knowledge develops, I support customer follow-ups and smaller sales opportunities under the guidance of an Account Manager.

What do I have to bring? My skills and experience:

Must-have requirements

• An MBO+/HBO-level qualification in Business Administration, Commercial Economics, Sales, Marketing or a related field, or equivalent relevant experience.
• Some experience in sales administration, sales support, customer service or commercial administration. Motivated junior candidates with a clear interest in developing within sales are also welcome.
• Professional working proficiency in Dutch and English, both at CEFR B2 level or higher.
• Confidence using Microsoft 365, particularly Excel, Outlook, Word and Teams.
• The ability to work accurately with quotations, prices, quantities and commercial documentation.
• Availability to work primarily from the office and travel occasionally for business purposes. 

Preferred qualifications

• One to three years of B2B sales support or quotation administration experience.
• Experience with CRM, ERP, quotation or order-management systems.
• Knowledge of AV, IT, Unified Communications, technology distribution or systems integration.
• French or another European language. 

My knowledge and experience

I am organised, customer-focused and comfortable managing several requests and deadlines at the same time. I communicate professionally, research missing information proactively and ask questions when requirements are unclear. Deep technical expertise is not required, but I am interested in audiovisual, Unified Communications and workplace technology.

Working at DEKOM - How do I work?

At DEKOM, technology and collaboration go hand in hand. Our "stay human" culture means working professionally while remaining approachable, supportive and open. I take ownership of my work, communicate clearly and collaborate closely with colleagues across teams.

What I can expect:

• A collaborative international team with flat hierarchies and short decision-making processes.
• A high level of trust, personal responsibility and room to organise my work.
• Open communication and close cooperation across departments and disciplines.
• Opportunities to contribute ideas and help improve processes, standards and ways of working.
• A future-oriented working environment focused on communication, collaboration and workplace technology.
• Close cooperation with experienced Account Managers and technical specialists.
• Development opportunities in Senior Sales Support, Inside Sales, Junior Account Management or Account Management, depending on my performance and interests.

We are looking forward to your application:

Tatjana Ulrich- Global HR Director- [email protected]