IT Business Analyst Intern (Student Wage)

Student interns will work under the supervision of IAM Identify Services and Solutions staff. Core responsibilities include: 

Key Responsibilities 

• Create, update, and maintain IAM process documentation, standard operating procedures, and user guides. 
• Assist in developing and executing test plans, test scripts, and validation activities based on business and technical requirements. 
• Support reconciliation efforts to validate identity data and target system attributes for accuracy and consistency. 
• Assist with the bi-annual IAM Security Group Audit by coordinating with stakeholders to validate access and support least-privilege access controls. 
• Generate and analyze identity reports, queries, and operational metrics to support decision-making and process improvements. 
• Develop an understanding of the identity lifecycle, including identity creation, role assignments, access changes, and deprovisioning. 
• Assist with the user match process by collaborating with multiple UVA departments to verify, validate, and resolve identity data discrepancies. 
• Help investigate and resolve identity data processing issues and support the Operations team with escalated requests. 
• Coordinate and participate in system testing to validate Fischer Identity functionality and support platform upgrades and new feature deployments. 
• Review monthly sponsored account reports to verify that accounts have an assigned sponsor and valid expiration date, supporting IAM governance and compliance. 
• Build and maintain positive working relationships with university departments and stakeholders to support identity management processes, data integrity, and operational excellence. 
• Gain hands-on experience with enterprise Identity and Access Management technologies, including Fischer Identity and Grouper, while supporting operational initiatives and continuous process improvement. 

Required Qualifications 

• Current University of Virginia undergraduate or graduate student. 
• Strong analytical, critical thinking, and problem-solving skills with exceptional attention to detail. 
• Excellent written and verbal communication skills, with the ability to communicate effectively with both technical and non-technical stakeholders. 
• Strong organizational skills with the ability to prioritize multiple assignments and consistently meet deadlines. 
• Demonstrated ability to work independently after training while contributing effectively in a collaborative team environment. 
• Experience creating and maintaining clear, accurate documentation with a high degree of consistency. 
• Dependable, self-motivated, and committed to delivering high-quality work. 
• Willingness to use approved mobile applications on a personal device, if required for business purposes. 

Preferred Qualifications 

• Knowledge of Identity and Access Management (IAM) concepts, including identity lifecycle management, provisioning, deprovisioning, and access governance. 
• Experience gathering and documenting business requirements, user stories, use cases, functional specifications, system requirements, and test cases.  
• Familiarity with Agile methodologies and experience working in an Agile environment. 
• Experience with software quality assurance (QA), including developing and executing functional, integration, performance, and user acceptance testing. 
• Familiarity with business process analysis, process improvement, and workflow documentation. 
• Strong interest in cybersecurity, identity management, enterprise IT operations, or business analysis. 

Training & Support Provided 

Interns will receive paid training covering: 

• Comprehensive onboarding to the Identity and Access Management (IAM) Operations team. 
• Hands-on training in IAM concepts, identity lifecycle management, and access governance. 
• Training on UVA's IAM operational processes, tools, and workflows. 
• Ongoing mentorship and guidance from experienced IAM team members. 
• Collaborative work environment with opportunities to work alongside cross-functional teams and University stakeholders. 

What Students Gain 

• Hands-on experience with enterprise Identity and Access Management (IAM) technologies, including Fischer Identity and Grouper. 
• Practical experience supporting operational and project-based IAM initiatives. 
• Exposure to business analysis, requirements gathering, process documentation, and workflow improvement. 
• Experience developing and executing system testing and validating business requirements. 
• A deeper understanding of identity lifecycle management, access governance, and enterprise security practices. 
• Opportunities to build technical, analytical, communication, and problem-solving skills in a higher education IT environment. 
• Experience collaborating with technical teams and business stakeholders across the University. 
• Real-world experience that prepares students for careers in Identity and Access Management, cybersecurity, business analysis, or enterprise IT. 

Duration: Fall 2026 (with possible extension into Spring) 
Compensation: $18-20/hr 
Work Hours: Flexible scheduling; target up to 20 hours per week 

To Apply 

Interested students will submit: 

• Résumé 
• Brief statement of interest 
• Fall semester availability